Ascent Hospitality is hiring: Night Auditor in Huntsville

Overview

Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as a Night Auditor. The Night Auditor works at the front desk of a hotel during the night and ensures the quality and integrity of the establishment are maintained. Responsibilities include completing tasks from the Front Desk checklist, performing marketing duties (upselling) to generate additional revenue, providing optimal service and satisfaction to guests, assessing performance, and following proper security and liability measures to protect hotel and company assets.

Benefits

• Competitive Salary!
• Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employer MATCH!
• Paid PTO!
• Uniforms Provided for most positions!
• Team Member Hotel Discount Program!

Essential Functions

• Balancing the accounts from day shift
• Welcome guests upon arrival and assign rooms
• Manage front desk activity and handle guest check-ins and check-outs
• Inform customers about payment methods and verify that ID and payment methods match
• Register guests collecting necessary information (e.g., contact details and stay dates)
• Ensure customer satisfaction by scheduling wake-up calls and other guest requests
• Respond to guest complaints in a timely and professional manner
• Create invoices, bills and checks for vendors, employees, and contractors
• Manage and update official documentation pertaining to the role
• Ensure end-of-day activities are completed
• Answer calls and inquiries related to potential bookings
• Provide information about our hotel, available rooms, rates, and amenities
• Coordinate with housekeeping to ensure rooms are ready for check-in and all departures are completed by check-out
• Confirm group reservations and arrange personalized experiences for guests and event attendees
• Maintain knowledge of standards and company policies
• Complete the computerized audit function at the end of the business day, including recording daily financial transactions

Job Knowledge, Skills and Abilities

• Previous experience as a hotel Front Desk Agent preferred
• Excellent communication and organizational skills
• Ability to read, write, and speak English and communicate with guests and team members of other departments
• Familiarity with computer operation
• Familiarity with office equipment such as copier, printer, facsimile, and telephone
• Ability to apply common sense understanding to carry out instructions
• Ability to work in standardized situations with limited variables
• Excellent customer service skills
• Discipline, time management, and ability to work independently without supervision

Physical Demands

• Stand for long periods; repetitive use of arms/hands; reach with arms; and stoop, kneel, crouch, or crawl
• Regularly lift/move up to 10-25 pounds and occasionally up to 50 pounds
• Close, distance, and color vision required
• Able to work overnight hours (10:00-11:00 pm) and maintain alertness for at least eight hours

Qualification Standards

• High school education or equivalent required; some college preferred
• Six months related experience or training preferred
• Ability to work in a team environment, but primarily on a single shift

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality

EEO Employer