Ascent Hospitality is hiring: Night Auditor in Hammond

Join to apply for the Night Auditor role at Ascent Hospitality.

The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company.

Base pay range

$16.00/hr - $16.00/hr

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. We’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. For our leadership, we look for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Night Auditor.

Benefits

• Competitive Salary!
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employer MATCH!
• Paid PTO!
• Uniforms Provided for most positions!
• Team Member Hotel Discount Program!

Essential Functions

• Balancing the accounts from day shift
• Welcome guests upon their arrival and assign rooms
• Manage front desk activity and handling guest check-ins and check-outs
• Inform customers about payment methods and verify that I.D. and payments method match
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests
• Respond to guest complaints in a timely and professional manner
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed
• Answering calls and queries related to potential booking
• Provide information about our hotel, available rooms, rates and amenities
• Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
• Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
• Maintain knowledge of standards and company policies
• Completes the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transactions, e.g. telephone charges, food and beverage revenue, and posting credit card charges.

Specific Job Knowledge, Skills And Abilities

• Previous experience as a hotel Front Desk Agent preferred
• Excellent communication and organizational skills.
• Ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
• Must be familiar with a computer operation
• Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
• Ability to apply commonsense understanding to carry out instructions given.
• Ability to comply in standardized situations with only occasional or no variables.
• Must have excellent customer service skills.
• Must be disciplined, manage time well and able to work independently without supervision.

Physical Demands

• Standing for long periods, repetitive use of arms/hands/legs, handling objects, reaching, and occasional stooping or bending.
• May be required to lift and/or move up to 50 pounds.
• Close, distance and color vision; ability to operate in mentally and physically stressful situations.
• Must be able to work the overnight hours (10:00-11:00 pm) and maintain alertness for a minimum of eight hours.

Qualification Standards

• High school education or equivalent required; some college preferred.
• Six (6) months related experience or training preferred.
• Ability to work in a team environment, but will often work independently on shift.

EEO Employer

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries
• Hospitality

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