National Fitness Partners is hiring: Planet Fitness FT Customer Service Represen

Planet Fitness FT Customer Service Representative

Full-Time: Starting at $12 per hour. Schedule: Tuesday through Thursday 2:00 PM - 10:00 PM, Friday 1:00 PM - 9:00 PM, Saturday 1:00 PM - 7:00 PM. Hourly increases at 180 days, 1 year, and every 6 months after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness—we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgment Free fitness experience.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgment Free member experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to active and new members.
• Provide a clean, sanitized and safe club environment.

Benefits

• Growth opportunities; over 90% of our management team started as entry level team members.
• Competitive pay with scheduled hourly increases at 180 days, 1 year and every 6 months after the first year.
• Shift-differential pay for select shifts.
• PTO for all employees.
• 401K retirement fund (Employer match up to 4%).
• Health Insurance options including health, dental, vision, and life insurance.
• Basic life insurance & short-term disability (100% company paid).
• Employee Assistance Program.
• Free employee Black Card Membership, including one free Black Card for a direct family member.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want you on our team!

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Wellness and Fitness Services