National Fitness Partners is hiring: Planet Fitness PT Customer Service Represen

Planet Fitness PT Customer Service Representative

Part Time: Starting at $11 per hour with increases every 180 days. Weekly Flexible Scheduling: Flex Shifts, with morning shifts as early as 4:45am and/or evening shifts as late as 10pm, Monday through Friday; Flex Shift available Saturday through Sunday. Open Availability Required. Hourly increases at 180 days, 1 year and every 6 months after the first year, based on anniversary date. Location: Rock Hill, SC.

At National Fitness Partners, we don’t just work in fitness—we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

Customer Service Representative Benefits

• Growth Opportunities: over 90% of our management team started as an entry level team member.
• Competitive pay with schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership including one free Black Card Membership for a direct family member.

Customer Service Representative Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to active and new members.
• Provide a clean, sanitized and safe club environment.

Seniority level

• Entry level

Employment type

• Part Time

Job function

• Other

Industries

• Wellness and Fitness Services

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