Medical Receptionist Job at American Family Care in Wetumpka

Overview

Medical Receptionist role at American Family Care. We are looking for a detail-oriented front desk professional to be the face of our clinic and the first step in our patient-first approach at AFC’s urgent care locations.

Responsibilities

• Master Insurance Verification: Meticulously verify coverage before services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service during financial conversations while handling payment matters
• Be the Face of AFC: Greet patients with warmth and professionalism
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins efficiently
• Protect Patient Information: Maintain organized records while following HIPAA regulations

Qualifications

• You have experience with insurance verification and medical billing
• You can explain complex insurance concepts to patients with empathy and clarity
• You are extremely detail-oriented and understand that a single digit error can have significant impact
• You have worked as a Medical Receptionist, Administrative Assistant, or in a medical office customer service role
• You are tech-savvy with medical billing software and EMR systems
• You solve problems and find billing solutions that work for patients and the clinic
• You maintain a positive attitude in challenging financial conversations

Benefits

• Health, dental, and vision insurance
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability and Life Insurance
• 401(k) with employer match
• Paid time off and employee assistance programs
• Uniform allowance and other employee discounts

The Details

• Location: State-of-the-art urgent care facility
• Schedule: Full-time with flexible shifts (some evenings/weekends)
• Requirements: High school diploma required; related certifications (X-Ray Tech, Medical Assistant) are a plus

Equal Opportunity Employer: AFC makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by law. We are committed to diversity and providing reasonable accommodations during the application process.

To request accommodation during the application or interview process, contact recruiters@americanfamilycare.com.