American Family Care is hiring: Medical Receptionist in Mount Juliet

Overview

Medical Receptionist role at American Family Care. The front desk position focuses on insurance verification, patient financial counseling, and delivering exceptional patient service in AFC’s urgent care settings.

Responsibilities

• Master Insurance Verification: Meticulously verify coverage before services are provided to prevent claim denials and maximize revenue capture
• Financial Counseling: Explain costs, billing processes, and insurance complexities to patients in clear terms
• Billing Troubleshooting: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service during financial conversations while handling payments
• Be the Face of AFC: Greet patients with warmth and professionalism
• Manage Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins efficiently
• Protect Patient Information: Maintain organized records while following HIPAA regulations

This Role Is Perfect For You If

• You have experience with insurance verification and medical billing
• You can explain complex insurance concepts to patients with empathy and clarity
• You are detail-oriented and accurate with insurance IDs
• You have worked as a Medical Receptionist, Administrative Assistant, or in a medical office customer service role
• You are tech-savvy with medical billing software and EMR systems
• You have strong problem-solving skills to find billing solutions for patients and the clinic
• You maintain a positive attitude even during challenging financial conversations

What’s In It For You

• Develop marketable skills in medical billing and insurance
• Specialized training in insurance verification and patient financial counseling
• Impact patient experience and clinic financial health
• Build clerical and revenue cycle management skills transferable across healthcare
• Be part of healthcare innovation expanding nationwide
• Clear career path to roles like Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership as AFC grows

Perks & Benefits

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• HSA with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance, Verizon Discount, and more

Details

• Location: Our state-of-the-art urgent care facility
• Schedule: Full-time with flexible shifts (some evenings/weekends)
• Requirements: High school diploma required; X-Ray Tech, Medical Assistant or related certification is a plus

EEO notice: AFC is an Equal Opportunity Employer. We are committed to building a diverse team and providing accommodations in the application process upon request. For accommodations, contact recruiters@americanfamilycare.com.

Compensation: $18.00 - $22.00 per hour. The anticipated pay range may vary based on experience, education, certifications, and other factors. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or protected veteran status.