Diverse Lynx
SNOW Hardware Asset Management (HAM)
Diverse Lynx, Washington, District of Columbia, us, 20022
Role Overview:
We are looking for a seasoned
Digital Lifecycle Management (DLM) Consultant
with proven expertise in
ServiceNow and
Hardware Asset Management (HAM)
to lead end-to-end design, implementation, and rollout of DLM processes aligned with industry best practices. The ideal candidate brings strong stakeholder engagement capabilities and a successful track record of managing complex transformation initiatives across large enterprise environments.
Key Responsibilities: Lead the
design, implementation, and rollout
of
Digital Lifecycle Management (DLM)
solutions, ensuring alignment with ITIL and industry best practices. Define and implement scalable
Hardware Asset Management (HAM)
processes using
ServiceNow HAM Pro
or similar modules. Collaborate with cross-functional stakeholders to capture requirements, define KPIs, and ensure business value realization. Drive
DLM transformation projects
from inception through execution, ensuring clear communication, risk management, and adherence to timelines. Establish governance models, policy frameworks, and process documentation for asset lifecycle management. Provide expert guidance on
ServiceNow platform configuration , customization, and integration with third-party systems (e.g., CMDB, procurement tools). Support change management and user adoption strategies across global teams. Mentor junior consultants and ensure knowledge transfer to internal stakeholders. Required Skills and Experience:
8+ years of experience in IT Asset Management or ITSM/ITOM consulting, with a strong focus on
Digital Lifecycle Management . Deep hands-on experience with
ServiceNow , particularly
Hardware Asset Management (HAM)
modules. Demonstrated success in leading
multiple DLM transformation projects
across global organizations. Strong understanding of
ITIL v4 , asset lifecycle principles, and enterprise architecture frameworks. Proven ability to manage and engage with
senior business and IT stakeholders
to drive alignment and adoption. Excellent verbal and written communication skills, including executive-level presentations. Experience in
data migration ,
process automation , and
workflow orchestration
within the ServiceNow platform. Preferred Qualifications:
ServiceNow certifications:
Certified Implementation Specialist (CIS) - HAM , ITSM, or Discovery. ITIL v4 Certification. Experience integrating ServiceNow with tools such as SCCM, JAMF, or procurement platforms. Background in large-scale environments (Retail, Client, BFSI, or similar industries).
Digital Lifecycle Management (DLM) Consultant
with proven expertise in
ServiceNow and
Hardware Asset Management (HAM)
to lead end-to-end design, implementation, and rollout of DLM processes aligned with industry best practices. The ideal candidate brings strong stakeholder engagement capabilities and a successful track record of managing complex transformation initiatives across large enterprise environments.
Key Responsibilities: Lead the
design, implementation, and rollout
of
Digital Lifecycle Management (DLM)
solutions, ensuring alignment with ITIL and industry best practices. Define and implement scalable
Hardware Asset Management (HAM)
processes using
ServiceNow HAM Pro
or similar modules. Collaborate with cross-functional stakeholders to capture requirements, define KPIs, and ensure business value realization. Drive
DLM transformation projects
from inception through execution, ensuring clear communication, risk management, and adherence to timelines. Establish governance models, policy frameworks, and process documentation for asset lifecycle management. Provide expert guidance on
ServiceNow platform configuration , customization, and integration with third-party systems (e.g., CMDB, procurement tools). Support change management and user adoption strategies across global teams. Mentor junior consultants and ensure knowledge transfer to internal stakeholders. Required Skills and Experience:
8+ years of experience in IT Asset Management or ITSM/ITOM consulting, with a strong focus on
Digital Lifecycle Management . Deep hands-on experience with
ServiceNow , particularly
Hardware Asset Management (HAM)
modules. Demonstrated success in leading
multiple DLM transformation projects
across global organizations. Strong understanding of
ITIL v4 , asset lifecycle principles, and enterprise architecture frameworks. Proven ability to manage and engage with
senior business and IT stakeholders
to drive alignment and adoption. Excellent verbal and written communication skills, including executive-level presentations. Experience in
data migration ,
process automation , and
workflow orchestration
within the ServiceNow platform. Preferred Qualifications:
ServiceNow certifications:
Certified Implementation Specialist (CIS) - HAM , ITSM, or Discovery. ITIL v4 Certification. Experience integrating ServiceNow with tools such as SCCM, JAMF, or procurement platforms. Background in large-scale environments (Retail, Client, BFSI, or similar industries).