Diverse Lynx
SNOW Hardware Asset Management (HAM) Job at Diverse Lynx in Washington
Diverse Lynx, Washington, DC, US, 20022
Role Overview:
We are looking for a seasoned Digital Lifecycle Management (DLM) Consultant with proven expertise in ServiceNowand Hardware Asset Management (HAM) to lead end-to-end design, implementation, and rollout of DLM processes aligned with industry best practices. The ideal candidate brings strong stakeholder engagement capabilities and a successful track record of managing complex transformation initiatives across large enterprise environments.
Key Responsibilities:
We are looking for a seasoned Digital Lifecycle Management (DLM) Consultant with proven expertise in ServiceNowand Hardware Asset Management (HAM) to lead end-to-end design, implementation, and rollout of DLM processes aligned with industry best practices. The ideal candidate brings strong stakeholder engagement capabilities and a successful track record of managing complex transformation initiatives across large enterprise environments.
Key Responsibilities:
- Lead the design, implementation, and rollout of Digital Lifecycle Management (DLM) solutions, ensuring alignment with ITIL and industry best practices.
- Define and implement scalable Hardware Asset Management (HAM) processes using ServiceNow HAM Pro or similar modules.
- Collaborate with cross-functional stakeholders to capture requirements, define KPIs, and ensure business value realization.
- Drive DLM transformation projects from inception through execution, ensuring clear communication, risk management, and adherence to timelines.
- Establish governance models, policy frameworks, and process documentation for asset lifecycle management.
- Provide expert guidance on ServiceNow platform configuration, customization, and integration with third-party systems (e.g., CMDB, procurement tools).
- Support change management and user adoption strategies across global teams.
- Mentor junior consultants and ensure knowledge transfer to internal stakeholders.
- 8+ years of experience in IT Asset Management or ITSM/ITOM consulting, with a strong focus on Digital Lifecycle Management.
- Deep hands-on experience with ServiceNow, particularly Hardware Asset Management (HAM) modules.
- Demonstrated success in leading multiple DLM transformation projects across global organizations.
- Strong understanding of ITIL v4, asset lifecycle principles, and enterprise architecture frameworks.
- Proven ability to manage and engage with senior business and IT stakeholders to drive alignment and adoption.
- Excellent verbal and written communication skills, including executive-level presentations.
- Experience in data migration, process automation, and workflow orchestration within the ServiceNow platform.
- ServiceNow certifications: Certified Implementation Specialist (CIS) - HAM, ITSM, or Discovery.
- ITIL v4 Certification.
- Experience integrating ServiceNow with tools such as SCCM, JAMF, or procurement platforms.
- Background in large-scale environments (Retail, Client, BFSI, or similar industries).