Customer Service Representative Job at Russell Tobin in Minneapolis

Overview

Russell Tobin & Associates is seeking a Customer Service Representative, 10+ Months Contract role for one of our Fortune 500 clients. Location: Minneapolis, MN (Hybrid after training). Pay rate: $23.00-$25.00/hr on W2. This is a 10+ month contract with possible extension.

This summary reflects the base pay range and the general scope of the role as described by the agency.

Responsibilities

• Provide high quality customer service by responding to telephone inquiries, requests, and problems.
• Research and resolve problems and errors; identify products and services that meet customer needs.
• Handle a high volume of inquiries with professional phone etiquette and multitasking abilities.
• Be quick to learn, resourceful in problem solving, and able to navigate errors to deliver timely resolutions.
• Respond to client inquiries in a professional and courteous manner.
• Troubleshoot and resolve application-related problems and errors efficiently.
• Provide clear guidance and support to customers navigating the new system.
• Document customer interactions and resolutions accurately.
• Collaborate with internal teams to escalate complex issues when necessary.
• Maintain a high level of professionalism and customer service at all times.
• Demonstrate attention to detail and the ability to work independently or as part of a team.
• Previous customer service and technical support experience is preferred.

Qualifications

• Strong customer service and technical support capabilities.
• Excellent communication and professional phone etiquette.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Resourceful problem solver with the ability to work independently or collaboratively.
• Experience in customer service or technical support is preferred.

Benefits

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision), supplemental coverage options, a 401(k) retirement plan, life and disability insurance, employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with select vendors.

Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Customer Service and Administrative
• Industries: Banking, Investment Banking, and Financial Services