Ross Stores, Inc. is hiring: Retail Associate in Somerset

Retail Associate at Ross Stores, Inc.

Our values start with our people. Join a team that values you. Ross is a leading off-price retail chain with over 2,200 stores, offering high-quality brands and on-trend merchandise at exceptional savings, with a focus on a fun treasure-hunt shopping experience.

Overview

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets customers, maintains a clean work area, ensures proper merchandise presentation, and performs a range of tasks in all store areas as needed to support customer service and store operations.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treats customers and fellow associates with respect and courtesy; friendly and professional at all times.
• Assists customers and is register-trained; greets customers, helps with merchandise, and answers questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to customers; handles issues courteously and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and replenishes restroom supplies to maintain a clean store and work areas.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily sizing and recovery to ensure the store is neat, clean, and merchandised to standards.
• Receives and expedites new merchandise to the sales floor following company guidelines and presentation standards.
• Understands Loss Prevention practices and protection standards.
• Safeguards confidential information, cash, and merchandise; follows all relevant policy requirements.
• Follows MOS (Market-Out-of-Stock) policies and notifies leadership for reviews of disposals.
• Handles cash and transactions accurately and adheres to offline procedures.
• Demonstrates urgency to maximize productivity and efficiency in store processes.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills

• Effective communication with customers, associates, and store leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to operate store equipment (PDTs, registers, PC) as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, stoop; ability to lift/carry more than 25 pounds as needed.
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom shifts may require lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not comprehensive and is subject to change at management’s discretion. Ross is an equal employment opportunity employer and is committed to a diverse workforce and compliance with all applicable laws prohibiting discrimination.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development; Industry: Retail