State of South Carolina is hiring: IT Customer Support Specialist in Columbia

Overview

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team at dor.sc.gov/careers.

We are looking for teammates who are:

• Self-motivated
• Critical thinkers
• Team oriented
• Customer centric

What you will do

You will provide technical assistance and support related to computer systems (hardware and software) to SCDOR employees.

Primary job duties

• Providing technical assistance and support related to computer systems (hardware/software) via phones, walk-ins and emails with a focus on security of taxpayer data
• Logging all technical assistance and support requests into agency\'s ticketing system
• Monitoring and maintaining ticketing to ensure resolution within established service level agreements (SLA)
• Creating reports and dashboards of tickets and SLA\'s
• Assisting in maintaining agency\'s technology related asset inventory databases
• Creating and updating documentation and procedures within the section as well as documentation for our change control process
• Training and assisting in training of other technicians
• Leading, assisting, and participating on teams and special projects

Qualifications

Either: A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems OR an associate’s degree in a related field OR a bachelor’s degree or higher in a related field

Additional Requirements:

• A valid driver’s license
• Ability to lift 20 lbs.

Relevant degrees include business related and IT related degrees. Academic degrees must be from an accredited institution of higher learning

• Experience in a HelpDesk environment
• Knowledge and experience with Windows 10 and higher Operating Systems, Microsoft Office Suite, Active Directory, Outlook, PC hardware, printers, scanners, computer peripherals and mobile devices
• Excellent communication skills

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
• Training: As an IT Customer Support Specialist, you will participate in a training program to ensure you have the knowledge and skills to successfully perform the job.
• Hours: Work hours are 8:30 a.m. – 5:00 p.m., Monday – Friday (37.5 hours per week).
• Telework schedule: This position may be eligible to work remotely up to two days per week.

Ready to apply?

• Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.