Call Center Coordinator Job at State of South Carolina in Columbia

Who we are:

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team at dor.sc.gov/careers

We are looking for teammates who are:

• Committed to customer service and interested in helping others
• Self-motivated, eager to take initiative, and efficient with their time
• Effective communicators
• Able to plan, organize, and direct activities in the SCDOR Call Center
• Ready to thrive in a fast-paced environment

What you will do:

As a Call Center Coordinator, you will assist in directing, training, and coordinating the day-to-day administration of the SCDOR Call Center.

Primary job duties include:

• Planning, assigning, and distributing workload, ensuring established deadlines and standards are met
• Assisting the Call Center Leadership Team with managing and forecasting staff schedules
• Preparing and monitoring reports to ensure phone calls, emails, and correspondence are handled in a timely manner
• Evaluating, analyzing, and making changes to the functions and procedures for the section
• Partnering with other sections and divisions to ensure the Call Center is aware of all mailings, form revisions, legislative changes, revenue rulings, and procedural changes
• Partnering with the Call Center Leadership Team to develop, implement, and communicate training plans
• Conducting classroom and one-on-one training sessions for employees

Qualifications:

• Call Center experience
• A bachelor’s degree and one year of relevant experience
• An associate’s degree and three years of relevant experience
• A high school diploma and five years of relevant experience

Other Information:

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
• Training: Call Center Coordinators will participate in a training program to ensure they have the knowledge and skills to successfully perform their job.
• Hours: Work hours are 8:30 a.m. – 5:00 p.m., Monday – Friday (37.5 hours per week).
• Telework schedule: This position may be eligible to work remotely up to two days per week.

Ready to apply?

• Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.