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Sky Systems

Sky Systems is hiring: IT Desktop Support Engineer in Cincinnati

Sky Systems, Cincinnati, OH, US, 45208

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Overview

Job Title: IT Desktop Support Technician

Job Type & Location: Onsite | Cincinnati, OH, US (1 resource, 2-4 yrs exp) Address: 300 E Business Way, Fifth Floor, Cincinnati, OH 45241, United States | Long-term contract (9 Months with possibility for extension)

Responsibilities
  • Provide desk-side IT support, including troubleshooting hardware, software, and operating system issues while adhering to hardware warranty and customer security requirements.
  • Install, troubleshoot, and repair desktops, printers, laptops, and other computer peripherals; support desktop applications.
  • Support basic enterprise LAN/WAN concepts; perform smart hands activities at sites under instruction.
  • Lift and move computer equipment up to 50 lbs as needed.
  • Administer basic Windows OS, and macOS/Linux as noted (preferred).
  • Utilize TCP/IP networking concepts: DNS, DHCP, VPN, and RDP; provide smart hand support for peripheral and networking hardware (e.g., monitors, keyboards, mice, printers, fax machines, scanners, routers, switches, firewalls, racks, and data termination panels).
  • Troubleshoot system and network issues using deductive reasoning; analyze and resolve end-user network cabling problems.
  • Contribute to repeat call analysis and develop preventive actions; participate in problem management.
  • Maintain excellent written and oral communication with clients and management; demonstrate strong people skills.
  • Meet deadlines, take proactive ownership, and work with a sense of urgency.
Qualifications
  • Technical: 2-4 years of IT infrastructure field support experience; ability to troubleshoot hardware, software, and OS issues without compromising warranty or security requirements.
  • Desktops, printers, laptops, and other peripheral hardware troubleshooting; desktop applications support.
  • Basic knowledge of enterprise LAN/WAN, smart hands at sites, and ability to conduct end-to-end troubleshooting.
  • Capability to lift up to 50 lbs; desk-side support experience.
  • Professional experience with Windows OS and familiarity with macOS/Linux (preferred).
  • Networking knowledge: TCP/IP, DNS, DHCP, VPN, RDP.
  • Smart hand support for various peripherals and networking hardware.
  • Experience with ticketing tools (e.g., ServiceNow, Remedy); vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) are a plus.
  • Education/Certifications: Associate Degree in Electronics preferred; CompTIA A+ certification desirable.
  • Must be able to interact with customers at different levels; strong written and verbal communication; team-oriented and able to work independently.
  • Flexible to work schedules as needed.
Non-Technical
  • Good customer management skills; strong oral and written communication; ability to interact with customers at different levels.
  • Driven, results-oriented, and passionate about the work.
  • Ability to work independently or as part of a team; complete tasks with minimal supervision.
  • Available to work flexible schedules.

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