Tandym Group
A technology firm in New York City is currently seeking experienced professionals for a contract-to-hire L1 & L2 Tech Support position. This role is designed for individuals with a passion for IT support and problem-solving.
About the Opportunity:
This position requires flexibility with work hours due to the nature of the business. Candidates must be able to meet the following parameters:
Hybrid or Remote: Hybrid, rotating schedule Shift: Variable, potential for night and weekend shifts Schedule: Varies based on broadcast needs Hours: 24/7 operation Setting: Onsite in NYC, with travel expenses covered if required Responsibilities:
The
L1 & L2 Tech Support
will be responsible for:
Providing first and second level support for IT incidents and service requests Troubleshooting hardware, software, network, and application issues Responding to phone calls, emails, and ticketing system submissions Escalating complex issues to appropriate teams Maintaining accurate and detailed records of user interactions and solutions Qualifications:
1-5 years of IT support experience (varies between L1 and L2 levels) Bachelor's degree in IT or related field preferred Applicable certifications (e.g., CompTIA, Microsoft, Cisco) are a plus Strong proficiency with Windows, MacOS, and networking technologies Experience with ticketing tools and common business applications Strong communication and customer service skills Problem-solving and analytical abilities Ability to multitask and prioritize in a fast-paced environment Team collaboration and mentoring skills Desired Skills:
2+ years of experience in similar roles Degree in Computer Science or related field ITIL or similar certification Advanced networking knowledge Strong troubleshooting skills
About the Opportunity:
This position requires flexibility with work hours due to the nature of the business. Candidates must be able to meet the following parameters:
Hybrid or Remote: Hybrid, rotating schedule Shift: Variable, potential for night and weekend shifts Schedule: Varies based on broadcast needs Hours: 24/7 operation Setting: Onsite in NYC, with travel expenses covered if required Responsibilities:
The
L1 & L2 Tech Support
will be responsible for:
Providing first and second level support for IT incidents and service requests Troubleshooting hardware, software, network, and application issues Responding to phone calls, emails, and ticketing system submissions Escalating complex issues to appropriate teams Maintaining accurate and detailed records of user interactions and solutions Qualifications:
1-5 years of IT support experience (varies between L1 and L2 levels) Bachelor's degree in IT or related field preferred Applicable certifications (e.g., CompTIA, Microsoft, Cisco) are a plus Strong proficiency with Windows, MacOS, and networking technologies Experience with ticketing tools and common business applications Strong communication and customer service skills Problem-solving and analytical abilities Ability to multitask and prioritize in a fast-paced environment Team collaboration and mentoring skills Desired Skills:
2+ years of experience in similar roles Degree in Computer Science or related field ITIL or similar certification Advanced networking knowledge Strong troubleshooting skills