Tandym Group
A growing organization in Englewood Cliffs, NJ is currently seeking an L1 & L2 Tech Support professional for a contract-to-hire position with potential for extension and conversion. This role requires providing technical support to ensure seamless IT operations.
About the Opportunity:
This section helps highlight specific details about the role.
Hybrid or Remote: Hybrid (rotating schedule) Shift: Open to night and weekend shifts Schedule: Rotating Hours: Full-time Setting: Broadcast operation, 24/7 availability Responsibilities:
The
L1 & L2 Tech Support
will be responsible for:
Serving as the first line of support for all incoming IT incidents and service requests Responding to phone calls, emails, and ticketing system submissions promptly Troubleshooting and resolving hardware, software, network, and application issues Guiding users through step-by-step solutions and providing "how-to" assistance Escalating unresolved or complex issues to L2 support Qualifications:
1-2 years of IT helpdesk or technical support experience preferred High school diploma or equivalent required; advanced degree preferred Relevant certifications such as CompTIA, Microsoft, or Cisco (preferred) Familiarity with Windows, MacOS, Office 365, and common business applications Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi) Experience with ticketing tools like ServiceNow, Jira, or Zendesk Strong communication and customer service skills Ability to multitask and prioritize effectively in a fast-paced environment Desired Skills:
1-2 years of additional IT support experience Advanced degree in a related field Additional relevant certifications Experience with advanced networking Strong analytical and problem-solving skills
About the Opportunity:
This section helps highlight specific details about the role.
Hybrid or Remote: Hybrid (rotating schedule) Shift: Open to night and weekend shifts Schedule: Rotating Hours: Full-time Setting: Broadcast operation, 24/7 availability Responsibilities:
The
L1 & L2 Tech Support
will be responsible for:
Serving as the first line of support for all incoming IT incidents and service requests Responding to phone calls, emails, and ticketing system submissions promptly Troubleshooting and resolving hardware, software, network, and application issues Guiding users through step-by-step solutions and providing "how-to" assistance Escalating unresolved or complex issues to L2 support Qualifications:
1-2 years of IT helpdesk or technical support experience preferred High school diploma or equivalent required; advanced degree preferred Relevant certifications such as CompTIA, Microsoft, or Cisco (preferred) Familiarity with Windows, MacOS, Office 365, and common business applications Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi) Experience with ticketing tools like ServiceNow, Jira, or Zendesk Strong communication and customer service skills Ability to multitask and prioritize effectively in a fast-paced environment Desired Skills:
1-2 years of additional IT support experience Advanced degree in a related field Additional relevant certifications Experience with advanced networking Strong analytical and problem-solving skills