Tandym Group
A leading company in Los Angeles is currently seeking an L1 & L2 Tech Support professional. This role will provide both first-line support for basic technical issues and advanced support for escalated cases.
About the Opportunity:
This position offers a contract-to-hire opportunity with the potential for extension or conversion.
Hybrid or Remote: Hybrid, rotating schedule. Shift: Open to night and weekend shifts. Schedule: 24/7 operation. Hours: TBD based on rotation. Setting: IT Support Environment. Responsibilities:
The
L1 & L2 Tech Support
will be responsible for:
Providing initial support for incoming IT incidents and requests. Responding promptly via phone, email, and ticketing systems. Troubleshooting and resolving technical issues at various levels. Guiding users through solutions or escalating issues as needed. Maintaining records of user interactions and issue resolutions. Qualifications:
1-5 years of IT support experience. Associate's or Bachelor's degree in IT or related field preferred. Relevant certifications such as CompTIA A+ or Network+. Proficiency in Windows, MacOS, Office 365, and networking basics. Familiarity with ticketing tools like ServiceNow or Jira. Excellent communication and customer service skills. Ability to multitask and prioritize in a dynamic environment. Problem-solving and analytical skills. Team collaboration and mentorship abilities. Desired Skills:
3+ years of experience in similar roles. Bachelor's degree in IT or related field. Cisco CCNA certification. Advanced networking skills (TCP/IP, VPN, firewalls). Strong problem-solving and troubleshooting capabilities.
About the Opportunity:
This position offers a contract-to-hire opportunity with the potential for extension or conversion.
Hybrid or Remote: Hybrid, rotating schedule. Shift: Open to night and weekend shifts. Schedule: 24/7 operation. Hours: TBD based on rotation. Setting: IT Support Environment. Responsibilities:
The
L1 & L2 Tech Support
will be responsible for:
Providing initial support for incoming IT incidents and requests. Responding promptly via phone, email, and ticketing systems. Troubleshooting and resolving technical issues at various levels. Guiding users through solutions or escalating issues as needed. Maintaining records of user interactions and issue resolutions. Qualifications:
1-5 years of IT support experience. Associate's or Bachelor's degree in IT or related field preferred. Relevant certifications such as CompTIA A+ or Network+. Proficiency in Windows, MacOS, Office 365, and networking basics. Familiarity with ticketing tools like ServiceNow or Jira. Excellent communication and customer service skills. Ability to multitask and prioritize in a dynamic environment. Problem-solving and analytical skills. Team collaboration and mentorship abilities. Desired Skills:
3+ years of experience in similar roles. Bachelor's degree in IT or related field. Cisco CCNA certification. Advanced networking skills (TCP/IP, VPN, firewalls). Strong problem-solving and troubleshooting capabilities.