Tata Consultancy Services
Overview
This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $55,000.00/yr - $70,000.00/yr Responsibilities
Strong experience in installing and configuring Windows 11, troubleshooting and providing solutions for critical and escalated issues. Troubleshooting and fixing laptop and desktop issues including OS incompatibility, driver issues, and application installation/slow performance issues. Extensive work experience in installing and configuring Mac laptops/OS; troubleshoot and provide solutions for critical and escalated issues on Mac. Provide solutions for OS upgrade and patching related issues. Ensure all security and audit compliances are implemented with SLA. Strong experience in M365 tools (including Office, Outlook, Teams, OneDrive); troubleshoot and provide solutions for critical and escalated issues. Strong hands-on experience with Intune; ensure all endpoints are configured and managed through Intune. Deep understanding and experience in MDM and MAM. Hands-on experience with Tanium to configure and manage endpoints across the enterprise. Strong hands-on experience with Autopilot to deploy the OS and fix issues with OS deployment and configuration. Install, configure and manage Azure Virtual Desktop (AVD); troubleshoot and provide solutions for critical and escalated issues in AVD. Strong experience in troubleshooting and fixing application issues on Windows 11, Mac, and AVD (e.g., Adobe, Chrome, VPN client, and other 3rd party applications). Troubleshoot and provide solutions for critical and escalated issues for desktop/laptop/OS/application issues. Perform root cause analysis for critical and escalated issues and mitigate issues proactively before wide-spread impact. Identify service improvements, value-additions, and automation opportunities and work to implement them. Strong understanding of ITIL processes (Incident, Problem, Change Management) and SLAs. Qualifications
Seniority level: Mid-Senior level Employment type: Full-time Industries: IT Services and IT Consulting
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This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $55,000.00/yr - $70,000.00/yr Responsibilities
Strong experience in installing and configuring Windows 11, troubleshooting and providing solutions for critical and escalated issues. Troubleshooting and fixing laptop and desktop issues including OS incompatibility, driver issues, and application installation/slow performance issues. Extensive work experience in installing and configuring Mac laptops/OS; troubleshoot and provide solutions for critical and escalated issues on Mac. Provide solutions for OS upgrade and patching related issues. Ensure all security and audit compliances are implemented with SLA. Strong experience in M365 tools (including Office, Outlook, Teams, OneDrive); troubleshoot and provide solutions for critical and escalated issues. Strong hands-on experience with Intune; ensure all endpoints are configured and managed through Intune. Deep understanding and experience in MDM and MAM. Hands-on experience with Tanium to configure and manage endpoints across the enterprise. Strong hands-on experience with Autopilot to deploy the OS and fix issues with OS deployment and configuration. Install, configure and manage Azure Virtual Desktop (AVD); troubleshoot and provide solutions for critical and escalated issues in AVD. Strong experience in troubleshooting and fixing application issues on Windows 11, Mac, and AVD (e.g., Adobe, Chrome, VPN client, and other 3rd party applications). Troubleshoot and provide solutions for critical and escalated issues for desktop/laptop/OS/application issues. Perform root cause analysis for critical and escalated issues and mitigate issues proactively before wide-spread impact. Identify service improvements, value-additions, and automation opportunities and work to implement them. Strong understanding of ITIL processes (Incident, Problem, Change Management) and SLAs. Qualifications
Seniority level: Mid-Senior level Employment type: Full-time Industries: IT Services and IT Consulting
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