Procom Consultants Group
Desktop Support Engineer
Procom Consultants Group, Durham, North Carolina, United States, 27703
Job Description
On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Durham, NC. Pay rate is $16.42/hr. Desktop Support Engineer Job Details Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions. POSITION DUTIES AND RESPONSIBILITIES: Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors. Managing returns on warranted parts and systems Packaging and shipping replacement parts to customers Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers May participate in development of information technology and infrastructure projects Installing, supporting and troubleshooting approved desktop software Performing planned maintenance, moves, adds and changes Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN) Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel Exercises judgment with defined procedures and practices to determine appropriate action Ability to work on call after hours as required Communication Communicate effectively with multiple customers and co-workers. This includes the following activities: Consulting with the Service Desk on support calls Able to communicate highly technical information to both technical and non-technical personnel Providing Case status updates to management and end-users Providing phone support and diagnostics to remote customers Participating in training programs designed to educate customers about basic and specialized applications Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support Skills & Attributes Reliability and a strong sense of responsibility Ability to work independently and take ownership Solid technical and analytical skills required Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers Knowledge of supported Microsoft Windows operating systems Experience with Active Directory administration Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities EDUCATION and/or WORK EXPERIENCE: Associate's Degree or equivalent experience required A+ Certification recommended 1-2 years or more of related experience preferred ASAP Assignment Length 3+ months Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in
Word
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On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Durham, NC. Pay rate is $16.42/hr. Desktop Support Engineer Job Details Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions. POSITION DUTIES AND RESPONSIBILITIES: Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors. Managing returns on warranted parts and systems Packaging and shipping replacement parts to customers Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers May participate in development of information technology and infrastructure projects Installing, supporting and troubleshooting approved desktop software Performing planned maintenance, moves, adds and changes Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN) Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel Exercises judgment with defined procedures and practices to determine appropriate action Ability to work on call after hours as required Communication Communicate effectively with multiple customers and co-workers. This includes the following activities: Consulting with the Service Desk on support calls Able to communicate highly technical information to both technical and non-technical personnel Providing Case status updates to management and end-users Providing phone support and diagnostics to remote customers Participating in training programs designed to educate customers about basic and specialized applications Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support Skills & Attributes Reliability and a strong sense of responsibility Ability to work independently and take ownership Solid technical and analytical skills required Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers Knowledge of supported Microsoft Windows operating systems Experience with Active Directory administration Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities EDUCATION and/or WORK EXPERIENCE: Associate's Degree or equivalent experience required A+ Certification recommended 1-2 years or more of related experience preferred ASAP Assignment Length 3+ months Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in
Word
format only. #J-18808-Ljbffr