Saviynt
Identity Security - Sr. Customer Success Manager - North Central
Saviynt, Milwaukee, Wisconsin, United States, 53244
Overview
Employer Industry: Identity and Access Management (IAM) Solutions Why consider this job opportunity
Opportunity for career advancement and growth within a high-growth SaaS company Medical, Dental, Vision, and Life Insurance benefits Unlimited Paid Time Off (PTO) and Sick Time Daily catered lunches and holiday parties Employee recognition programs and team socials Potential eligibility for a discretionary bonus plan based on performance What to Expect (Job Responsibilities)
Serve as the primary point of contact for customers post-implementation Manage the subscription renewal pipeline and monitor customer health to enhance value and adoption Foster strong relationships with customer key personnel to identify up-sell and cross-sell opportunities Coordinate meetings between customers and cross-functional teams to advance adoption and resolve issues Collect customer feedback to drive continuous improvement across products and services What is Required (Qualifications)
Knowledge and experience in Identity and Access Management (IAM) is essential Strong understanding of cloud, hybrid, and on-premise IT architectures and deployment models Extensive experience in customer success management/account management for complex software implementations Previous experience in a customer success role within a SaaS organization Willingness to travel to customer sites as needed (up to 50%) How to Stand Out (Preferred Qualifications)
Background in cybersecurity and/or compliance Experience bridging technical concepts with business needs Tenacity in ensuring customer success and thriving Skills in process improvement, decision-making, planning, and analysis Cheerful willingness to be a hands-on contributor in a dynamic environment #IdentityManagement #CustomerSuccess #SaaS #CareerGrowth #RemoteWork We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Identity and Access Management (IAM) Solutions Why consider this job opportunity
Opportunity for career advancement and growth within a high-growth SaaS company Medical, Dental, Vision, and Life Insurance benefits Unlimited Paid Time Off (PTO) and Sick Time Daily catered lunches and holiday parties Employee recognition programs and team socials Potential eligibility for a discretionary bonus plan based on performance What to Expect (Job Responsibilities)
Serve as the primary point of contact for customers post-implementation Manage the subscription renewal pipeline and monitor customer health to enhance value and adoption Foster strong relationships with customer key personnel to identify up-sell and cross-sell opportunities Coordinate meetings between customers and cross-functional teams to advance adoption and resolve issues Collect customer feedback to drive continuous improvement across products and services What is Required (Qualifications)
Knowledge and experience in Identity and Access Management (IAM) is essential Strong understanding of cloud, hybrid, and on-premise IT architectures and deployment models Extensive experience in customer success management/account management for complex software implementations Previous experience in a customer success role within a SaaS organization Willingness to travel to customer sites as needed (up to 50%) How to Stand Out (Preferred Qualifications)
Background in cybersecurity and/or compliance Experience bridging technical concepts with business needs Tenacity in ensuring customer success and thriving Skills in process improvement, decision-making, planning, and analysis Cheerful willingness to be a hands-on contributor in a dynamic environment #IdentityManagement #CustomerSuccess #SaaS #CareerGrowth #RemoteWork We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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