Saviynt
Identity Security - Sr. Customer Success Manager - North Central
Saviynt, Cleveland, Ohio, us, 44101
Overview
Employer Industry: Identity and Access Management (IAM) Services
Why consider this job opportunity
Opportunity for career advancement and growth within a high-growth SaaS company
Eligible for a discretionary bonus plan based on individual and organizational performance
Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and 401K
Unlimited PTO and Sick Time, fostering a healthy work-life balance
Daily catered lunches and team socials, promoting a collaborative and positive work environment
Remote work flexibility, with a preference for candidates geographically aligned with customers in the North Central US region
What to Expect (Job Responsibilities)
Serve as the primary point of contact for customers post-implementation to ensure satisfaction and adoption
Manage the subscription renewal pipeline and proactively address barriers to customer adoption
Develop strong relationships with key customer personnel to identify up-sell and cross-sell opportunities
Coordinate meetings between customers and cross-functional teams to address challenges and enhance adoption
Monitor product utilization trends and provide feedback for continuous improvement
What is Required (Qualifications)
Knowledge and experience in Identity and Access Management (IAM) required
Strong understanding of cloud, hybrid, and on-premise IT architectures and deployment models
Extensive experience in customer success/account management for complex software implementations
Previous experience in a customer success role within a SaaS organization
Ability to manage customer relationships and navigate challenges to achieve positive outcomes
How to Stand Out (Preferred Qualifications)
Cybersecurity and/or compliance background is valuable
Experience with Fortune 500 / Global 1000 companies across various industries
Tenacious desire to see customers succeed and thrive
Cheerful willingness to be a hands-on contributor while maintaining an outcome-focused perspective
Experience in process improvement, decision-making, planning, and analysis
#IdentityManagement #CustomerSuccess #SaaS #CareerGrowth #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity
Opportunity for career advancement and growth within a high-growth SaaS company
Eligible for a discretionary bonus plan based on individual and organizational performance
Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and 401K
Unlimited PTO and Sick Time, fostering a healthy work-life balance
Daily catered lunches and team socials, promoting a collaborative and positive work environment
Remote work flexibility, with a preference for candidates geographically aligned with customers in the North Central US region
What to Expect (Job Responsibilities)
Serve as the primary point of contact for customers post-implementation to ensure satisfaction and adoption
Manage the subscription renewal pipeline and proactively address barriers to customer adoption
Develop strong relationships with key customer personnel to identify up-sell and cross-sell opportunities
Coordinate meetings between customers and cross-functional teams to address challenges and enhance adoption
Monitor product utilization trends and provide feedback for continuous improvement
What is Required (Qualifications)
Knowledge and experience in Identity and Access Management (IAM) required
Strong understanding of cloud, hybrid, and on-premise IT architectures and deployment models
Extensive experience in customer success/account management for complex software implementations
Previous experience in a customer success role within a SaaS organization
Ability to manage customer relationships and navigate challenges to achieve positive outcomes
How to Stand Out (Preferred Qualifications)
Cybersecurity and/or compliance background is valuable
Experience with Fortune 500 / Global 1000 companies across various industries
Tenacious desire to see customers succeed and thrive
Cheerful willingness to be a hands-on contributor while maintaining an outcome-focused perspective
Experience in process improvement, decision-making, planning, and analysis
#IdentityManagement #CustomerSuccess #SaaS #CareerGrowth #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr