Saviynt
Identity Security - Sr. Customer Success Manager - North Central
Saviynt, Chicago, Illinois, United States
Identity Security - Sr. Customer Success Manager - North Central
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. What you will be doing
Serve as the primary point of contact for customers after implementation Manage the subscription renewal pipeline and monitor customer health to proactively remove barriers to adoption and value Collaborate with Sales to deliver a customer-focused sales, orientation, and launch process Develop deep, trusting relationships with customer personnel to identify and pursue up-sell / cross-sell opportunities Coordinate meetings between customers and Saviynt cross-functional teams to solve problems and advance adoption; ensure follow-ups and action-item completion Monitor product utilization trends and provide feedback to drive continuous improvement Communicate with implementation partners to improve outcomes and relationships in the context of adoption Plan education for customers on new features and releases Act as the voice of the customer to drive continuous improvement across all areas including product What you bring
Knowledge and experience in Identity and Access Management (IAM); cybersecurity and/or compliance background valuable Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models Ability to translate technical concepts to business terms and translate business needs into technical solutions Extensive experience in customer success/account management for complex software implementations with Fortune 500 / Global 1000 companies Tenacious desire to see customers succeed Experience in SaaS customer success Experience managing customer relationships and resolving challenging situations positively Hands-on, detail-focused, outcome-driven mindset Experience in process improvement, decision-making, planning, analysis, and service excellence Willingness to travel to customer sites up to 50% Benefits
Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials We are not accepting applications from candidates outside the North Central US Region You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to program rules; awards depend on various factors including performance. If required for this role, you will: Complete security & privacy literacy and awareness training during onboarding and annually Review and adhere to Information Security/Privacy Policies and Procedures Policies include: Data Classification, Retention & Handling; Incident Response; Business Continuity/Disaster Recovery; Mobile Device; Account Management; Access Control; Personnel Security; Privacy Saviynt is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Seniority level
Not Applicable Employment type
Full-time Job function
Other Industries
Software Development
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Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. What you will be doing
Serve as the primary point of contact for customers after implementation Manage the subscription renewal pipeline and monitor customer health to proactively remove barriers to adoption and value Collaborate with Sales to deliver a customer-focused sales, orientation, and launch process Develop deep, trusting relationships with customer personnel to identify and pursue up-sell / cross-sell opportunities Coordinate meetings between customers and Saviynt cross-functional teams to solve problems and advance adoption; ensure follow-ups and action-item completion Monitor product utilization trends and provide feedback to drive continuous improvement Communicate with implementation partners to improve outcomes and relationships in the context of adoption Plan education for customers on new features and releases Act as the voice of the customer to drive continuous improvement across all areas including product What you bring
Knowledge and experience in Identity and Access Management (IAM); cybersecurity and/or compliance background valuable Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models Ability to translate technical concepts to business terms and translate business needs into technical solutions Extensive experience in customer success/account management for complex software implementations with Fortune 500 / Global 1000 companies Tenacious desire to see customers succeed Experience in SaaS customer success Experience managing customer relationships and resolving challenging situations positively Hands-on, detail-focused, outcome-driven mindset Experience in process improvement, decision-making, planning, analysis, and service excellence Willingness to travel to customer sites up to 50% Benefits
Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials We are not accepting applications from candidates outside the North Central US Region You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to program rules; awards depend on various factors including performance. If required for this role, you will: Complete security & privacy literacy and awareness training during onboarding and annually Review and adhere to Information Security/Privacy Policies and Procedures Policies include: Data Classification, Retention & Handling; Incident Response; Business Continuity/Disaster Recovery; Mobile Device; Account Management; Access Control; Personnel Security; Privacy Saviynt is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Seniority level
Not Applicable Employment type
Full-time Job function
Other Industries
Software Development
#J-18808-Ljbffr