Saviynt
Identity Security - Sr. Customer Success Manager - North Central
Saviynt, Detroit, Michigan, United States, 48228
Overview
Employer Industry: Identity and Access Management (IAM) Solutions
Why consider this job opportunity
Competitive salary with potential eligibility for a discretionary bonus plan
Unlimited Paid Time Off (PTO) for work-life balance
Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance
Opportunities for professional growth and learning in a dynamic environment
Supportive team culture with daily catered lunches and team social events
Chance to make a significant impact on customer satisfaction and retention
What to Expect (Job Responsibilities)
Serve as the primary point of contact for customers post-implementation
Manage the subscription renewal pipeline and proactively address customer health
Collaborate with the Sales team to enhance customer engagement during onboarding
Foster strong relationships with customers to identify up-sell and cross-sell opportunities
Monitor product utilization trends and provide feedback for continuous improvement
What is Required (Qualifications)
Knowledge and experience in Identity and Access Management (IAM) required
Strong understanding of cloud, hybrid, and on-premise IT architectures
Extensive experience in customer success management/account management for complex software implementations
Previous experience in a customer success role within a SaaS organization
Ability to manage customer relationships and navigate challenging situations effectively
How to Stand Out (Preferred Qualifications)
Background in cybersecurity and/or compliance
Tenacious desire to ensure customer success and satisfaction
Experience in process improvement and decision-making
Cheerful willingness to contribute hands-on while focusing on outcomes
#IdentityManagement #CustomerSuccess #SaaS #CareerGrowth #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Competitive salary with potential eligibility for a discretionary bonus plan
Unlimited Paid Time Off (PTO) for work-life balance
Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance
Opportunities for professional growth and learning in a dynamic environment
Supportive team culture with daily catered lunches and team social events
Chance to make a significant impact on customer satisfaction and retention
What to Expect (Job Responsibilities)
Serve as the primary point of contact for customers post-implementation
Manage the subscription renewal pipeline and proactively address customer health
Collaborate with the Sales team to enhance customer engagement during onboarding
Foster strong relationships with customers to identify up-sell and cross-sell opportunities
Monitor product utilization trends and provide feedback for continuous improvement
What is Required (Qualifications)
Knowledge and experience in Identity and Access Management (IAM) required
Strong understanding of cloud, hybrid, and on-premise IT architectures
Extensive experience in customer success management/account management for complex software implementations
Previous experience in a customer success role within a SaaS organization
Ability to manage customer relationships and navigate challenging situations effectively
How to Stand Out (Preferred Qualifications)
Background in cybersecurity and/or compliance
Tenacious desire to ensure customer success and satisfaction
Experience in process improvement and decision-making
Cheerful willingness to contribute hands-on while focusing on outcomes
#IdentityManagement #CustomerSuccess #SaaS #CareerGrowth #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr