Louisville Metro Government
Sr. Organization Performance Analyst
Louisville Metro Government, Louisville, Kentucky, United States, 40299
- The purpose of this position is to conduct organization-wide advanced performance and statistical analysis. Plan and implement business process tools.
- This class works independently, under limited supervision, reporting major activities through periodic meetings.
ESSENTIAL FUNCTIONS: - The essential functions listed below represent the majority of the time spent working in this class. - Management may assign additional functions related to the type of work of the class as necessary. - Collects, analyzes and reports statistical data and service specifications to determine standards and establish quality and reliability. - Aggregates and interprets working data. - Analyzes data gathered and develops alternative methods or solutions. - Designs tools, templates and data collection plans. - Formulates protocols for data recording, evaluating and reporting. - Performs high level root cause analysis. - Develops, designs and reconfigures reports. - Gathers requirements from stakeholders and responds to ad-hoc requests. - Collects data to support changes to existing policies and procedures. - Analyzes current business processes and SOPs and makes recommendations for improvement to maximize efficiency. - Performs mathematical calculations and applies statistical methods to optimize service delivery processes, staff requirements and service standards. - Communicates the development of service standards and publicizes methods and results to create organizational learning and internal public relations. - Performs gap and risk analysis to identify and prioritize areas for organizational performance improvement. - Performs related work as assigned.
Minimum Requirements: - Bachelors Degree in Business or Public Administration, Information Systems, Public Policy, Statistics, Industrial/Organizational Psychology, or related discipline. - Four (4) years statistical and performance analysis experience or an equivalent combination of education, training and experience. - Must provide own source of transportation. - Must possess and maintain a valid state drivers license with an acceptable driving history. - Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. - Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. - Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
AMERICANS WITH DISABILITIES ACT COMPLIANCE - Louisville Metro Government is an Equal Opportunity Employer.
ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
STANDARD CLAUSES - May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government. - This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. - Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
ESSENTIAL SAFETY FUNCTIONS - It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. - Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. - Every manager/supervisor is responsible for enforcing all safety rules and regulations. - In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.
ESSENTIAL FUNCTIONS: - The essential functions listed below represent the majority of the time spent working in this class. - Management may assign additional functions related to the type of work of the class as necessary. - Collects, analyzes and reports statistical data and service specifications to determine standards and establish quality and reliability. - Aggregates and interprets working data. - Analyzes data gathered and develops alternative methods or solutions. - Designs tools, templates and data collection plans. - Formulates protocols for data recording, evaluating and reporting. - Performs high level root cause analysis. - Develops, designs and reconfigures reports. - Gathers requirements from stakeholders and responds to ad-hoc requests. - Collects data to support changes to existing policies and procedures. - Analyzes current business processes and SOPs and makes recommendations for improvement to maximize efficiency. - Performs mathematical calculations and applies statistical methods to optimize service delivery processes, staff requirements and service standards. - Communicates the development of service standards and publicizes methods and results to create organizational learning and internal public relations. - Performs gap and risk analysis to identify and prioritize areas for organizational performance improvement. - Performs related work as assigned.
Minimum Requirements: - Bachelors Degree in Business or Public Administration, Information Systems, Public Policy, Statistics, Industrial/Organizational Psychology, or related discipline. - Four (4) years statistical and performance analysis experience or an equivalent combination of education, training and experience. - Must provide own source of transportation. - Must possess and maintain a valid state drivers license with an acceptable driving history. - Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. - Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. - Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
AMERICANS WITH DISABILITIES ACT COMPLIANCE - Louisville Metro Government is an Equal Opportunity Employer.
ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
STANDARD CLAUSES - May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government. - This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. - Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
ESSENTIAL SAFETY FUNCTIONS - It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. - Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. - Every manager/supervisor is responsible for enforcing all safety rules and regulations. - In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.