Specialist - TRIO & Special Projects

Compensation Type: HourlyCompensation: $18.50**Job Summary**The Specialist - TRIO & Special Projects provides customer service to all TRIO program participants and those who enter the TRIO space. This position assists stakeholders in-person, by phone, via email, and through virtual appointments. The Specialist communicates with leadership of all TRIO programs and other student services areas to facilitate the consistent delivery of information and services, and refers students to other departments and resources as appropriate. This role works on special projects within the TRIO department.**TRIO Services & Student Support*** Provides support for the TRIO & Special Projects area. Assumes general responsibility for the operation of the assigned function, subject to management oversight and supervision. Regularly interacts with students and occasionally with parents and school partners in person, by phone, via email, and by mail.* Gathers information from students to understand and evaluate individual circumstances and make appropriate referrals. Interprets relevant policies, procedures, and guidelines to determine the best course of action.* Provides information and resources to students for all TRIO programs. Assists TRIO Director and TRIO Program Managers in planning and preparing for special events and various initiatives to support TRIO student focus. Assists with workshops and explains TRIO programs, providing ongoing support for students ' needs.**Customer Service*** Services customers using expertise and experience in the specialized function. Resolves customer complaints and problems. Interprets and responds to student inquiries regarding all TRIO programs in-person, by phone, via email, and through virtual meetings.* Facilitates engaging presentations and general support to new students and their families. Provides guidance on department and campus processes.**Clerical*** Performs various administrative, clerical, and recordkeeping functions in support of TRIO programs. Handles general administrative tasks such as scanning documents, distributing and processing mail, updating, and ordering TRIO program publications/forms, and ordering various office supplies.* Ensures confidentiality of student records and other information. Maintains the TRIO database and supports the collection of documents for reports.**Culture of Respect*** Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.**Minimum Qualifications*** High School Diploma or GED* Three (3) years of clerical experience**Preferred Qualifications*** Customer service, organizational skills, and experience with databases are preferred****An appropriate combination of education, training, coursework, and experience may qualify a candidate.******CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.*****Full Time/Part Time:**Full time**Union (If Applicable):****Scheduled Hours:**40**Additional Information**In order to ensure your application is complete, you must complete the following:* Please ensure you have all the necessary documents available when starting the application process. **For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.*** Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.*If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.*Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.There has never been a better time to join . A laser focus on and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nations education and workforce landscapes. Columbus State is one of the largest community colleges in Ohio and in the nation, serving more than 40,000 students annually. With a nearly 60-year history, we serve students from all backgrounds and seek to cultivate an equally diverse workforce. Columbus State offers more than 200 programs leading to a variety of associate degrees and certificates. In addition, Columbus State has 2,500 dedicated employees with decades of service who work alongside new talent to share knowledge and experience. The college is fully accredited by the Higher Learning Commission. Check out our to learn more. Columbus States mission is to educate and inspire, providing our students with the opportunity to achieve their goals. Our vision is that the college is Central Ohios front door to higher education and a leader in advancing our regions prosperity.*Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment, please contact our ADA Office at ADAEmployee@cscc.edu.* ## Columbus State Community College strives to foster an environment where everyone is welcomed into our learning and working community. We celebrate the humanity of every individual and value inclusive learning and working environments for all. We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences. Ultimately, we center our growing community and our students success in all of our work.*STATEMENTS IN ACCORDANCE WITH OHIO REVISED CODE SECTION 3345.0216****Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10-panel drug screen required during the pre-employment process (required for most positions).***Columbus State wants to ensure that candidates are well-equipped for their interviews. We understand that you are interviewing "us" just as much as we are interviewing you. Please let your Talent Acquisition Partner know if there if you have any questions about benefits, retirement, all-things Columbus State, or anything else regarding our process.* Columbus State educates students by means of free, open, and rigorous intellectual inquiry to seek the truth.* Our duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions.* Columbus State does not require, favor, disfavor, or prohibit speech or lawful assembly.* Columbus State seeks to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community.* Columbus States duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression. #J-18808-Ljbffr