BattleCreek Church
IT Generalist
role at
BattleCreek Church BattleCreek Church is seeking ministry-focused, Christ-centered individuals to help further our mission: to help people Know God, Find Freedom, Discover Purpose, and Make a Difference. For recruitment related questions, please email our HR team. Overview
This full-time IT Generalist role provides frontline technical support for BattleCreek Church, troubleshooting hardware, software, and network-related issues; assisting with service requests; and ensuring a consistent and efficient end-user technology experience. This role supports day-to-day IT operations, including device setup, issue resolution, and managing Help Desk tickets. It aims to help people advance in their journey with Christ in Tulsa, America, and the World. Your Day-To-Day
Technical Support & Maintenance
Test and validate hardware and software functionality; coordinate repairs or replacements with vendors. Install and support AV systems in conference and collaborative spaces. Support equipment setups for events, trainings, and meetings as needed. Set up collaborative audio/video workspaces. Perform hardware/software updates to keep systems current and secure. Assist with support of the security camera system (PVMS). Assist the System Administrator with: Microsoft 365 Admin Center, Active Directory, Group Policy, configuration and installation of access points, servers, and related hardware; networking initiatives and projects.
End User Support & Help Desk Operations
Serve as the first point of contact for IT issues. Prioritize, assign, and resolve Help Desk tickets in a timely and professional manner. Document issues and resolutions in the help desk system and maintain accurate historical records. Script, configure, and deploy desktops, laptops, and peripheral devices for staff and volunteers. Provide troubleshooting support for Microsoft 365, Windows, macOS, networking, and printing issues. Assist users in diagnosing hardware, software, and user-related errors and guide them through solutions. Manage MDM solutions for Windows and Mac. Monitor and manage ticket metrics, proactively addressing high-priority or overdue requests.
Training & Documentation
Develop or revise end-user training guides, FAQs, and documentation for internal systems. Assist in onboarding/offboarding processes, including account setup and device provisioning. Educate users on IT best practices and tools used within the church environment. Perform other church duties as assigned by the Sr. Director of IT/Facilities to help all people, of all ages, all the time, advance in their journey with Christ.
What We’re Looking For
The must-haves for this role include education, experience, and relevant technical strengths. Education & Experience
We are looking for someone with a Bachelor\'s degree in Information Technology, Computer Science, or a related field (preferred but not required) and 2 years of IT support experience or an equivalent combination of education and experience. Certifications such as CompTIA A+/Network+, Microsoft certifications, or similar are preferred. Skills & Strengths
Align with the vision and mission of BattleCreek Church. Proficiency in Microsoft Windows, Microsoft 365 apps, and SharePoint. Proficiency with Apple macOS and iOS; experience with Apple Business Manager; scripting in Bash and PowerShell. Working knowledge of 365 Admin Center, Active Directory, Group Policy, printer setup, and desktop scripting. Understanding of networking concepts and troubleshooting tools. Experience with help desk ticketing systems (e.g., Freshdesk) and remote support tools. Excellent interpersonal, communication, and problem-solving skills. Faith & Culture Fit
You believe that God’s Presence changes everything. You thrive in a fast-paced environment, embrace change with a positive attitude, and view ministry as a calling. The Essentials
Evening and weekend hours may be required as part of ministry life. This role is primarily office-based but may involve some physical activity, including standing, kneeling, lifting (up to 50-75 pounds), and equipment setup for events. How To Apply
Submit your resume through www.battlecreekchurch.com/careers or email hr@battlecreekchurch.com for more information. We look forward to hearing from you! Job Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Religious Institutions
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role at
BattleCreek Church BattleCreek Church is seeking ministry-focused, Christ-centered individuals to help further our mission: to help people Know God, Find Freedom, Discover Purpose, and Make a Difference. For recruitment related questions, please email our HR team. Overview
This full-time IT Generalist role provides frontline technical support for BattleCreek Church, troubleshooting hardware, software, and network-related issues; assisting with service requests; and ensuring a consistent and efficient end-user technology experience. This role supports day-to-day IT operations, including device setup, issue resolution, and managing Help Desk tickets. It aims to help people advance in their journey with Christ in Tulsa, America, and the World. Your Day-To-Day
Technical Support & Maintenance
Test and validate hardware and software functionality; coordinate repairs or replacements with vendors. Install and support AV systems in conference and collaborative spaces. Support equipment setups for events, trainings, and meetings as needed. Set up collaborative audio/video workspaces. Perform hardware/software updates to keep systems current and secure. Assist with support of the security camera system (PVMS). Assist the System Administrator with: Microsoft 365 Admin Center, Active Directory, Group Policy, configuration and installation of access points, servers, and related hardware; networking initiatives and projects.
End User Support & Help Desk Operations
Serve as the first point of contact for IT issues. Prioritize, assign, and resolve Help Desk tickets in a timely and professional manner. Document issues and resolutions in the help desk system and maintain accurate historical records. Script, configure, and deploy desktops, laptops, and peripheral devices for staff and volunteers. Provide troubleshooting support for Microsoft 365, Windows, macOS, networking, and printing issues. Assist users in diagnosing hardware, software, and user-related errors and guide them through solutions. Manage MDM solutions for Windows and Mac. Monitor and manage ticket metrics, proactively addressing high-priority or overdue requests.
Training & Documentation
Develop or revise end-user training guides, FAQs, and documentation for internal systems. Assist in onboarding/offboarding processes, including account setup and device provisioning. Educate users on IT best practices and tools used within the church environment. Perform other church duties as assigned by the Sr. Director of IT/Facilities to help all people, of all ages, all the time, advance in their journey with Christ.
What We’re Looking For
The must-haves for this role include education, experience, and relevant technical strengths. Education & Experience
We are looking for someone with a Bachelor\'s degree in Information Technology, Computer Science, or a related field (preferred but not required) and 2 years of IT support experience or an equivalent combination of education and experience. Certifications such as CompTIA A+/Network+, Microsoft certifications, or similar are preferred. Skills & Strengths
Align with the vision and mission of BattleCreek Church. Proficiency in Microsoft Windows, Microsoft 365 apps, and SharePoint. Proficiency with Apple macOS and iOS; experience with Apple Business Manager; scripting in Bash and PowerShell. Working knowledge of 365 Admin Center, Active Directory, Group Policy, printer setup, and desktop scripting. Understanding of networking concepts and troubleshooting tools. Experience with help desk ticketing systems (e.g., Freshdesk) and remote support tools. Excellent interpersonal, communication, and problem-solving skills. Faith & Culture Fit
You believe that God’s Presence changes everything. You thrive in a fast-paced environment, embrace change with a positive attitude, and view ministry as a calling. The Essentials
Evening and weekend hours may be required as part of ministry life. This role is primarily office-based but may involve some physical activity, including standing, kneeling, lifting (up to 50-75 pounds), and equipment setup for events. How To Apply
Submit your resume through www.battlecreekchurch.com/careers or email hr@battlecreekchurch.com for more information. We look forward to hearing from you! Job Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Religious Institutions
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