PetSmart Charities
PetsHotel Manager – PetSmart Charities
Location: Manchester, Missouri
Salary: $16.56-$24.70
Job Description
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! PetsHotel Manager About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits That Benefit You
Paid weekly Full Time Hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Job Summary
PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role provides leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient execution of the hotel’s daily business. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, training, onboarding, mentoring, succession planning, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s P&L. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and delivery on expectations. Delegate and validate completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Recognizes and celebrates associates driving overall associate engagement. Hotel And Pet Care Operations
Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary. Responsible for the check-in process for all guests, ensuring paperwork is complete and accurate and obtaining health and medication information. Ensures medication procedures are followed for pets requiring medication; may provide medicine to pets based on procedures. Responsible for taking immediate action and reporting when a sick/injured pet is identified; transport to the vet as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Observes guest welfare and communicates concerns to the Experience Leader or Leader on Duty. Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. Shared responsibility with store opening and closing procedures to uphold the brand promise. Recommends, informs, and sells merchandise and services. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies, procedures, and code of ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for safety incident support and follow-up and monthly hotel safety reporting/standards. Ensures prescribed maintenance occurs on all equipment in the PetsHotel and proactively resolves system problems to minimize risk. Reviews pet parent service surveys and acts with Experience Leader to align and take immediate action when necessary. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility in schedule; able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to four lead associates and ten to thirty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands And Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Ability to reach with hands and arms; may include stooping, kneeling, crouching, talking, and hearing. Vision requirements as needed. Lift up to 50 pounds regularly; may lift more than 100 pounds with assistance. Occasionally exposed to moving mechanical parts, wet environments with pet hair, and high noise levels. Exposure to live animals common. Do What You Love
Join us for a chance to make a meaningful impact every day. We cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets. We’re excited to hear your story and learn more about you. Apply now! This job summary describes the general nature and level of work; actual duties may vary. Pay is based on experience, location, and store. This position is eligible for benefits as described at benefits.petsmart.com/us/. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over 18 (where legally required).
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PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! PetsHotel Manager About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits That Benefit You
Paid weekly Full Time Hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Job Summary
PetSmart’s PetsHotel Manager has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store. This role provides leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient execution of the hotel’s daily business. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, training, onboarding, mentoring, succession planning, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s P&L. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and delivery on expectations. Delegate and validate completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Recognizes and celebrates associates driving overall associate engagement. Hotel And Pet Care Operations
Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary. Responsible for the check-in process for all guests, ensuring paperwork is complete and accurate and obtaining health and medication information. Ensures medication procedures are followed for pets requiring medication; may provide medicine to pets based on procedures. Responsible for taking immediate action and reporting when a sick/injured pet is identified; transport to the vet as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Observes guest welfare and communicates concerns to the Experience Leader or Leader on Duty. Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. Shared responsibility with store opening and closing procedures to uphold the brand promise. Recommends, informs, and sells merchandise and services. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies, procedures, and code of ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for safety incident support and follow-up and monthly hotel safety reporting/standards. Ensures prescribed maintenance occurs on all equipment in the PetsHotel and proactively resolves system problems to minimize risk. Reviews pet parent service surveys and acts with Experience Leader to align and take immediate action when necessary. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility in schedule; able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to four lead associates and ten to thirty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands And Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Ability to reach with hands and arms; may include stooping, kneeling, crouching, talking, and hearing. Vision requirements as needed. Lift up to 50 pounds regularly; may lift more than 100 pounds with assistance. Occasionally exposed to moving mechanical parts, wet environments with pet hair, and high noise levels. Exposure to live animals common. Do What You Love
Join us for a chance to make a meaningful impact every day. We cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets. We’re excited to hear your story and learn more about you. Apply now! This job summary describes the general nature and level of work; actual duties may vary. Pay is based on experience, location, and store. This position is eligible for benefits as described at benefits.petsmart.com/us/. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over 18 (where legally required).
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