PetSmart Charities
Overview
PetsHotel Manager
At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. This role provides leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the hotel’s daily business. This position has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store.
Location : Houston, Texas Salary : $15.66-$27.00 per hour Job Details
Job: PetsHotel Manager Location: Houston, Texas Job ID: 103665797037-1213312128 Benefits
Paid weekly Full Time Hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Responsibilities
People Leadership Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, training, onboarding, mentoring, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s Profit and Loss (P&L). Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Delegate and validate completion of daily tasks. Leads and directs associates when acting as the Leader on Duty Recognizes and celebrates associates driving overall associate engagement. Hotel And Pet Care Operations Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary. Responsible for the check-in process for all guests, ensuring paperwork is complete and accurate and obtaining health and medication information. Ensures medication procedures are followed for pets requiring medication while in care; may provide medicine to pets per procedures. Responsible for taking immediate action and reporting when a sick/injured pet is identified in the store; transport to the vet as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Observes guest welfare and communicates concerns to the Experience Leader or Leader on Duty. Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. Shared responsibility with store opening and closing procedures to uphold brand promises. Recommends, informs, and sells merchandise and services. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies, procedures (P&Ps) and code of ethics. Ensures a safe environment for our associates, pets, and pet parents. Responsible for safety incident support and follow up and monthly hotel safety reporting/standards. Ensures prescribed maintenance occurs on all equipment in the PetsHotel and investigates potential system problems to minimize risk of failures. Reviews pet parent service surveys and partners with the Experience Leader to take immediate action when necessary. Qualifications 3+ years of retail leadership or experience in a customer-focused environment. Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to four lead associates and ten to thirty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands and Work Environment
Associates may stand/walk, climb a ladder, and use hands to handle, feel, and write. May require lifting up to 50 pounds regularly and more than 100 pounds occasionally. Exposure to live animals and pet hair; moderate to high noise levels at times. Reasonable accommodations may be made. EEO Statement
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in Waterloo, San Francisco, or Los Angeles: we will consider qualified applicants with arrest and conviction records in a manner consistent with the law. Note
This job description is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience, training, skills or knowledge and store location. This position is eligible for benefits as described at https://benefits.petsmart.com/us/.
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PetsHotel Manager
At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. This role provides leadership to the store by driving company strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the hotel’s daily business. This position has leadership oversight of the safety of people and pets and the pet parent experience within the hotel while upholding the company’s vision, mission, values, and strategy within the store.
Location : Houston, Texas Salary : $15.66-$27.00 per hour Job Details
Job: PetsHotel Manager Location: Houston, Texas Job ID: 103665797037-1213312128 Benefits
Paid weekly Full Time Hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Responsibilities
People Leadership Participates in employment decisions such as recruiting, interviewing, hiring, and coaching. Facilitates the associate experience and supports associate development, including reviews, recognition, training, onboarding, mentoring, and coaching for growth. Partners with the Experience Leader and Store Leader on scheduling and delivering on the store’s Profit and Loss (P&L). Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Delegate and validate completion of daily tasks. Leads and directs associates when acting as the Leader on Duty Recognizes and celebrates associates driving overall associate engagement. Hotel And Pet Care Operations Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary. Responsible for the check-in process for all guests, ensuring paperwork is complete and accurate and obtaining health and medication information. Ensures medication procedures are followed for pets requiring medication while in care; may provide medicine to pets per procedures. Responsible for taking immediate action and reporting when a sick/injured pet is identified in the store; transport to the vet as needed. Coordinates in-store events and marketing (adoptions, hotel, salon, etc.). Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.). Observes guest welfare and communicates concerns to the Experience Leader or Leader on Duty. Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. Shared responsibility with store opening and closing procedures to uphold brand promises. Recommends, informs, and sells merchandise and services. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies, procedures (P&Ps) and code of ethics. Ensures a safe environment for our associates, pets, and pet parents. Responsible for safety incident support and follow up and monthly hotel safety reporting/standards. Ensures prescribed maintenance occurs on all equipment in the PetsHotel and investigates potential system problems to minimize risk of failures. Reviews pet parent service surveys and partners with the Experience Leader to take immediate action when necessary. Qualifications 3+ years of retail leadership or experience in a customer-focused environment. Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to four lead associates and ten to thirty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands and Work Environment
Associates may stand/walk, climb a ladder, and use hands to handle, feel, and write. May require lifting up to 50 pounds regularly and more than 100 pounds occasionally. Exposure to live animals and pet hair; moderate to high noise levels at times. Reasonable accommodations may be made. EEO Statement
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in Waterloo, San Francisco, or Los Angeles: we will consider qualified applicants with arrest and conviction records in a manner consistent with the law. Note
This job description is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience, training, skills or knowledge and store location. This position is eligible for benefits as described at https://benefits.petsmart.com/us/.
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