Bowman Williams
Systems Engineer – Client-Facing Role (MSP)
Bowman Williams, Smithtown, New York, United States
Base pay range
$80,000.00/yr - $90,000.00/yr
Location:
Smithtown, NY (HQ) + client sites across Long Island About Us
We are a well-established Managed Service Provider specializing in everything from everyday desktop support to advanced cloud and server solutions. Partnering with organizations across multiple industries, we design and support technology systems that drive business efficiency, reduce costs, and strengthen performance. Our team thrives on solving tough challenges, delivering reliable IT strategies, and helping clients focus on growth while we handle their technology. The Opportunity
We’re seeking a highly skilled
Systems Engineer
who enjoys being out in the field and serving as the technical go-to for complex issues. This is a client-facing position where you’ll handle escalations, lead troubleshooting efforts, and mentor junior engineers—all while keeping customer success at the heart of your work. If you’re a strong problem-solver with a track record of collaboration and continual learning, you’ll feel right at home here. What You’ll Do
Act as the lead technical expert for infrastructure outages, failures, and escalated problems. Ensure customer service-level agreements are consistently met or exceeded. Coach and mentor Tier 1 and Tier 2 engineers, guiding their technical decision-making. Advocate for clients by digging deep into issues and keeping their business needs central. Provide situational updates via tickets and customer communications during incident management. Perform proactive and reactive incident response for system/service anomalies. Deliver advanced technical support in your specialties (storage, virtualization, Windows OS). Monitor environments with systems management tools to maintain uptime. Automate repeatable networking tasks with scripts and tools. Assess and troubleshoot issues across new and unfamiliar technologies. Commit to professional growth through ongoing certifications and training. Participate in recurring after-hours on-call rotations. What We’re Looking For
Strong background in systems engineering, including storage, virtualization, and Microsoft environments. Experience troubleshooting complex issues in client environments. Ability to mentor and support less-experienced engineers. Customer-first mindset and strong communication skills. Interest in growing your technical skill set through certifications and training. Health insurance coverage Simple IRA with 3% company match Company vehicle for on-site client calls Paid overtime opportunities 15 paid days off + 5 paid holidays Performance bonuses Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
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Smithtown, NY (HQ) + client sites across Long Island About Us
We are a well-established Managed Service Provider specializing in everything from everyday desktop support to advanced cloud and server solutions. Partnering with organizations across multiple industries, we design and support technology systems that drive business efficiency, reduce costs, and strengthen performance. Our team thrives on solving tough challenges, delivering reliable IT strategies, and helping clients focus on growth while we handle their technology. The Opportunity
We’re seeking a highly skilled
Systems Engineer
who enjoys being out in the field and serving as the technical go-to for complex issues. This is a client-facing position where you’ll handle escalations, lead troubleshooting efforts, and mentor junior engineers—all while keeping customer success at the heart of your work. If you’re a strong problem-solver with a track record of collaboration and continual learning, you’ll feel right at home here. What You’ll Do
Act as the lead technical expert for infrastructure outages, failures, and escalated problems. Ensure customer service-level agreements are consistently met or exceeded. Coach and mentor Tier 1 and Tier 2 engineers, guiding their technical decision-making. Advocate for clients by digging deep into issues and keeping their business needs central. Provide situational updates via tickets and customer communications during incident management. Perform proactive and reactive incident response for system/service anomalies. Deliver advanced technical support in your specialties (storage, virtualization, Windows OS). Monitor environments with systems management tools to maintain uptime. Automate repeatable networking tasks with scripts and tools. Assess and troubleshoot issues across new and unfamiliar technologies. Commit to professional growth through ongoing certifications and training. Participate in recurring after-hours on-call rotations. What We’re Looking For
Strong background in systems engineering, including storage, virtualization, and Microsoft environments. Experience troubleshooting complex issues in client environments. Ability to mentor and support less-experienced engineers. Customer-first mindset and strong communication skills. Interest in growing your technical skill set through certifications and training. Health insurance coverage Simple IRA with 3% company match Company vehicle for on-site client calls Paid overtime opportunities 15 paid days off + 5 paid holidays Performance bonuses Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr