PointClickCare
(US) Sr. Provider Customer Success Manager – Acute & Payer
PointClickCare, San Jose, California, United States, 95199
Preference for candidates located in California or based on the West Coast, but can be a remote role
The Role Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients. This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business enabling us to provide value added solutions. This CSM should possess acute domain knowledge as well as a strong understanding of how Provider Organizations, Hospital Systems, or Health plans operate to facilitate an optimal CSM-customer partnership. Clinical delivery or applications experience is a bonus.
Customer Success Managers ensure optimal adoption of PointClickCare technology, align our product’s capabilities with organizational goals, and maintain long term strategic relationships. In this role you serve as the primary point of contact with responsibilities that include: identification of performance improvement opportunities and scaling out best practices, building long-term account plans and execution, identification of training + education needs, reconciling business and product challenges, working with the market leadership on market or other relevant initiatives, providing ongoing consultative support
Key Responsibilities
Manage strategic partnerships with clients, serving as the main liaison.
Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis.
Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation.
Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value.
Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization.
Qualifications & Skills
2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure.
Must have exposure to healthcare organizations.
Possess strong written and verbal communication abilities.
Demonstrate excellent organizational, project management, and time management skills
Exhibit strong relationship-building, teamwork, and collaboration capabilities.
Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions.
Experience with CRM tools and strategic thinking with analytical skills.
Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus.
Travel 30% travel expected. Territory is California based, with occasional travel to headquarters in Toronto, Canada.
Compensation Salary range: $111,000 – $120,000 per year plus bonus and benefits. The US base salary range for this position is $111,000 – $120,000 (Exempt). Salary ranges are determined by job and level, and may vary by location and experience. Your recruiter can share more information about our total rewards package during the hiring process.
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The Role Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients. This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business enabling us to provide value added solutions. This CSM should possess acute domain knowledge as well as a strong understanding of how Provider Organizations, Hospital Systems, or Health plans operate to facilitate an optimal CSM-customer partnership. Clinical delivery or applications experience is a bonus.
Customer Success Managers ensure optimal adoption of PointClickCare technology, align our product’s capabilities with organizational goals, and maintain long term strategic relationships. In this role you serve as the primary point of contact with responsibilities that include: identification of performance improvement opportunities and scaling out best practices, building long-term account plans and execution, identification of training + education needs, reconciling business and product challenges, working with the market leadership on market or other relevant initiatives, providing ongoing consultative support
Key Responsibilities
Manage strategic partnerships with clients, serving as the main liaison.
Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis.
Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation.
Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value.
Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization.
Qualifications & Skills
2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure.
Must have exposure to healthcare organizations.
Possess strong written and verbal communication abilities.
Demonstrate excellent organizational, project management, and time management skills
Exhibit strong relationship-building, teamwork, and collaboration capabilities.
Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions.
Experience with CRM tools and strategic thinking with analytical skills.
Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus.
Travel 30% travel expected. Territory is California based, with occasional travel to headquarters in Toronto, Canada.
Compensation Salary range: $111,000 – $120,000 per year plus bonus and benefits. The US base salary range for this position is $111,000 – $120,000 (Exempt). Salary ranges are determined by job and level, and may vary by location and experience. Your recruiter can share more information about our total rewards package during the hiring process.
#J-18808-Ljbffr