MMD Services
Senior End User Support Engineer
MMD Services, San Francisco, California, United States, 94199
Overview
SeniorEndUserSupportEngineer – San Francisco, CA
Contract - $40-$55 / hr
Our close client is a global multi-billion dollar investment firm built around world-class talent, cutting-edge technology and endless growth opportunity. For over 30 years, their financial services have consistently delivered exceptional results to leading investors worldwide.
With offices in Chicago, New York City, Miami, London, Hong Kong, and over 2,000 employees they are in search of a new full-time Senior End User Support Engineer. This is an on-site role and will require 5 days per week on-site, Monday through Friday, with standard working hours.
This Senior End User Support Engineer provides technical support and administration for internal end-user software, hardware, and connectivity. We seek a proactive, motivated technical expert who can operate independently and collaboratively within a broader global team. Given the fast-paced trading environment and the sensitive nature of the financial services industry, this is an on-site role.
Perks
Free catered breakfast, lunch & snacks
Career progression
Company name recognition
Key Responsibilities
Identify, diagnose, research, track, and resolve complex technical issues
Escalate problems and coordinate user assistance from third-party vendors or other IT groups as needed
Provide outstanding customer service to end users, including traders and senior executives
Work closely with distributed teams, collaborating on asset management and tracking as well as large-scale moves and complex hardware set-ups
Collaborate effectively within a global, cooperative team environment
Manage incident response and escalation for critical, firm-wide technology issues while maintaining detailed documentation
Troubleshoot issues related to hardware, software, user accounts, trading environments, operating systems, and mobile devices
Collaborate technically within infrastructure teams and other IT/business groups as necessary
Required Skills & Experience
Bachelor’s degree (BS or BA) required
Experience providing premium, white-glove customer service, particularly to senior or VIP users
Expertise troubleshooting desktop hardware, peripherals, and printers
Extensive knowledge troubleshooting mobility-related issues, including Windows laptops, some Macs, MDM solutions, MFA solutions, remote connectivity, and VPN
Ability to troubleshoot operating systems including Microsoft Windows (10 / 11) and Linux
Advanced troubleshooting skills in Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and related add-ins)
Troubleshooting proficiency with Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP
Experience resolving issues within VDI or Citrix environments
Capabilities in troubleshooting messaging platforms, collaboration tools, videoconferencing platforms (e.g., WebEx, Zoom, BlueJeans), audio-visual technology, and conference room equipment
Demonstrated professionalism and exceptional client service skills (responsiveness, attentiveness, composure, attention to detail, follow-through)
Must be comfortable with occasional on-site OT for special projects
MMDServicesInc. is an equal opportunity employer. All applicants are considered for positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical / mental disability, medical condition, military / veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
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Contract - $40-$55 / hr
Our close client is a global multi-billion dollar investment firm built around world-class talent, cutting-edge technology and endless growth opportunity. For over 30 years, their financial services have consistently delivered exceptional results to leading investors worldwide.
With offices in Chicago, New York City, Miami, London, Hong Kong, and over 2,000 employees they are in search of a new full-time Senior End User Support Engineer. This is an on-site role and will require 5 days per week on-site, Monday through Friday, with standard working hours.
This Senior End User Support Engineer provides technical support and administration for internal end-user software, hardware, and connectivity. We seek a proactive, motivated technical expert who can operate independently and collaboratively within a broader global team. Given the fast-paced trading environment and the sensitive nature of the financial services industry, this is an on-site role.
Perks
Free catered breakfast, lunch & snacks
Career progression
Company name recognition
Key Responsibilities
Identify, diagnose, research, track, and resolve complex technical issues
Escalate problems and coordinate user assistance from third-party vendors or other IT groups as needed
Provide outstanding customer service to end users, including traders and senior executives
Work closely with distributed teams, collaborating on asset management and tracking as well as large-scale moves and complex hardware set-ups
Collaborate effectively within a global, cooperative team environment
Manage incident response and escalation for critical, firm-wide technology issues while maintaining detailed documentation
Troubleshoot issues related to hardware, software, user accounts, trading environments, operating systems, and mobile devices
Collaborate technically within infrastructure teams and other IT/business groups as necessary
Required Skills & Experience
Bachelor’s degree (BS or BA) required
Experience providing premium, white-glove customer service, particularly to senior or VIP users
Expertise troubleshooting desktop hardware, peripherals, and printers
Extensive knowledge troubleshooting mobility-related issues, including Windows laptops, some Macs, MDM solutions, MFA solutions, remote connectivity, and VPN
Ability to troubleshoot operating systems including Microsoft Windows (10 / 11) and Linux
Advanced troubleshooting skills in Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and related add-ins)
Troubleshooting proficiency with Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP
Experience resolving issues within VDI or Citrix environments
Capabilities in troubleshooting messaging platforms, collaboration tools, videoconferencing platforms (e.g., WebEx, Zoom, BlueJeans), audio-visual technology, and conference room equipment
Demonstrated professionalism and exceptional client service skills (responsiveness, attentiveness, composure, attention to detail, follow-through)
Must be comfortable with occasional on-site OT for special projects
MMDServicesInc. is an equal opportunity employer. All applicants are considered for positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical / mental disability, medical condition, military / veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
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