IT Program Manager –Virtual Desktop

IT Program Manager - Help Desk Integration Join Centric Consulting – A Culture You’ll Love. At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. We are seeking an experienced IT Program Manager to lead and oversee the integration of multiple IT Help Desks into a unified support model. This role requires strong program management expertise, a solid understanding of IT Service Management (ITSM) processes, and the ability to effectively coordinate across technical teams, business stakeholders, and service providers. In this role, you will: Lead the end-to-end program to consolidate and integrate IT Help Desks into a unified model. Develop and manage the overall program plan, including timelines, milestones, risks, and dependencies. Coordinate with IT leaders, service desk managers, and support teams to align processes and tools. Oversee migration of ticketing systems, knowledge bases, and reporting functions. Ensure alignment with ITIL/ITSM best practices for incident, problem, and request management. Facilitate stakeholder communication and provide regular program updates to leadership. Identify and manage risks/issues, implementing mitigation strategies as needed. Support organizational change management (OCM) to ensure user adoption and smooth transition. Monitor post-integration performance metrics to validate service improvements and SLAs. Who You Are: 8+ years of IT program/project management experience with proven success in leading large-scale IT integration or transformation initiatives. Strong background in IT service management (ITSM) and help desk/service desk operations. Experience with common ticketing tools (e.g., ServiceNow, BMC Remedy, Jira Service Desk, or similar). Familiarity with ITIL frameworks and best practices. Excellent communication, stakeholder management, and vendor coordination skills. Ability to manage complex programs with multiple workstreams and dependencies. PMP, PgMP, or ITIL certifications strongly preferred. We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Centric Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Reasonable accommodations are available for candidates during all aspects of the selection process.

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