Global Partners LP
Overview
General Store Manager (GM) role at Global Partners LP. The GM is responsible for the management of the ongoing day-to-day store operations, adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer service and store appearance. Responsibilities
Maximize store profitability through managing all controllable expenses, optimizing revenue streams, and leading and developing a high performing team. Responsible for guest and associate satisfaction, exceeding brand standards and managing the store’s profitability. Select, develop, and effectively lead a highly engaged team. Cultivate a positive shopping experience for all guests; respond to guest complaints or inquiries; solicit guest feedback and information from various sources; review information and create a plan to consistently meet guest expectations. Staff the store appropriately to cover guest and business demands of a 24/7 operation; proactively identify hiring needs across the store. Allocate resources, delegate work, and manage time through efficient scheduling and labor usage. Conduct all aspects of management training; oversee and monitor training of all associates to ensure proficiency of skills and safety. Create and sustain an inclusive store atmosphere; understand the diversity of the store team and promote a productive, engaged environment. Value store associates through celebration and recognition; support development of associates and store management teams via talent management processes (e.g., performance management, development plans, career conversations, and opportunities). Provide overall direction and support for the team; monitor and assess individual work to high standards; provide feedback, coaching, development opportunities, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions. Ensure store conditions meet or exceed standards for safety, service, and operational efficiency by analyzing opportunities and executing policies, procedures, practices, and programs. Adhere to work designs and implement improvement actions across the store; manage all safety programs and ensure compliance. Report and document all guest and associate incidents; ensure compliance with federal/local laws and company policies. Lead change initiatives, champion programs, and educate associates on the purpose of change; ensure programs are executed and sustained. Meet or exceed key performance metric targets; deliver budgeted merchandise gross profit by executing the merchandise plan; monitor financial performance trends to help achieve store profitability. Monitor shift cash handling and inventory; assist investigations into shortages/overages and inventory variations within defined thresholds. Manage financial plans for the store by reviewing and interpreting financial reports and taking action to achieve goals; execute all plans; manage inventory to maximize sales and control costs; manage cash procedures including bank deposits. Build relationships with community partners to connect the store with its community. Other duties as assigned. Benefits
Competitive salaries and opportunities for growth; Talent Development Team provides training for growth and development. Health and Wellness benefits (Medical, Dental, Vision, Life Insurance) and wellness support. 401k with company match. Tuition reimbursement after 6 months of service. Paid volunteer time off to support charitable causes. Interviews
First, apply for the role. A talent acquisition member reviews your resume; if a fit, a recruiter will contact you. Interviews may be conducted in person or virtually. Qualifications
Must be available to work flexible hours that may include day, night, weekends and/or holidays. Leadership experience in fast-paced retail, food service, or fuel environment preferred. Experience selecting, training, and managing staff. Experience with labor allocation, sales building, scheduling, and managing expenses. Experience coaching and developing team members through proper leadership skills. Ability to reach, bend, twist, stoop, kneel, crouch, climb; lift up to 25 lbs during a shift. Reliable transportation and valid driver’s license; must be at least 18 years old. 1-2 years of supervisory experience. Education
High School Diploma or Equivalent. Company and Equal Opportunity
Global Partners LP is an equal opportunity employer. We value diverse perspectives and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other category prohibited by law. If you require an accommodation to apply, contact our recruiting department at 781-891-4000. Disclaimer: In Massachusetts, lie detector tests are illegal for employment decisions. We comply with all applicable laws and regulations.
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General Store Manager (GM) role at Global Partners LP. The GM is responsible for the management of the ongoing day-to-day store operations, adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer service and store appearance. Responsibilities
Maximize store profitability through managing all controllable expenses, optimizing revenue streams, and leading and developing a high performing team. Responsible for guest and associate satisfaction, exceeding brand standards and managing the store’s profitability. Select, develop, and effectively lead a highly engaged team. Cultivate a positive shopping experience for all guests; respond to guest complaints or inquiries; solicit guest feedback and information from various sources; review information and create a plan to consistently meet guest expectations. Staff the store appropriately to cover guest and business demands of a 24/7 operation; proactively identify hiring needs across the store. Allocate resources, delegate work, and manage time through efficient scheduling and labor usage. Conduct all aspects of management training; oversee and monitor training of all associates to ensure proficiency of skills and safety. Create and sustain an inclusive store atmosphere; understand the diversity of the store team and promote a productive, engaged environment. Value store associates through celebration and recognition; support development of associates and store management teams via talent management processes (e.g., performance management, development plans, career conversations, and opportunities). Provide overall direction and support for the team; monitor and assess individual work to high standards; provide feedback, coaching, development opportunities, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions. Ensure store conditions meet or exceed standards for safety, service, and operational efficiency by analyzing opportunities and executing policies, procedures, practices, and programs. Adhere to work designs and implement improvement actions across the store; manage all safety programs and ensure compliance. Report and document all guest and associate incidents; ensure compliance with federal/local laws and company policies. Lead change initiatives, champion programs, and educate associates on the purpose of change; ensure programs are executed and sustained. Meet or exceed key performance metric targets; deliver budgeted merchandise gross profit by executing the merchandise plan; monitor financial performance trends to help achieve store profitability. Monitor shift cash handling and inventory; assist investigations into shortages/overages and inventory variations within defined thresholds. Manage financial plans for the store by reviewing and interpreting financial reports and taking action to achieve goals; execute all plans; manage inventory to maximize sales and control costs; manage cash procedures including bank deposits. Build relationships with community partners to connect the store with its community. Other duties as assigned. Benefits
Competitive salaries and opportunities for growth; Talent Development Team provides training for growth and development. Health and Wellness benefits (Medical, Dental, Vision, Life Insurance) and wellness support. 401k with company match. Tuition reimbursement after 6 months of service. Paid volunteer time off to support charitable causes. Interviews
First, apply for the role. A talent acquisition member reviews your resume; if a fit, a recruiter will contact you. Interviews may be conducted in person or virtually. Qualifications
Must be available to work flexible hours that may include day, night, weekends and/or holidays. Leadership experience in fast-paced retail, food service, or fuel environment preferred. Experience selecting, training, and managing staff. Experience with labor allocation, sales building, scheduling, and managing expenses. Experience coaching and developing team members through proper leadership skills. Ability to reach, bend, twist, stoop, kneel, crouch, climb; lift up to 25 lbs during a shift. Reliable transportation and valid driver’s license; must be at least 18 years old. 1-2 years of supervisory experience. Education
High School Diploma or Equivalent. Company and Equal Opportunity
Global Partners LP is an equal opportunity employer. We value diverse perspectives and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other category prohibited by law. If you require an accommodation to apply, contact our recruiting department at 781-891-4000. Disclaimer: In Massachusetts, lie detector tests are illegal for employment decisions. We comply with all applicable laws and regulations.
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