Director of Banquets - Santa Clara Convention Center

Overview Shape the standard for exceptional events in the heart of Silicon Valley. As Director of Banquets at the Santa Clara Convention Center, you will lead the strategic planning, execution, and continuous improvement of all banquet operations. From high-profile galas to large-scale conventions, you will oversee every detail—ensuring consistency, excellence, and innovation in service delivery. With a deep understanding of large-event logistics, you'll manage a high-performing banquet team while collaborating closely with sales, culinary, and operations to drive memorable guest experiences and maximize revenue.

Responsibilities

Provide strategic leadership and vision for all banquet operations across multiple event spaces

Lead, mentor, and develop banquet managers, captains, and service teams to deliver high-touch service and operational excellence

Partner with sales and culinary teams to ensure seamless planning and execution of events

Oversee scheduling, labor forecasting, and cost control to align with event needs and budget goals

Monitor event execution, guest satisfaction, and post-event feedback to drive continuous improvement

Maintain compliance with all health, safety, and alcohol service regulations

Effectively manage union labor in accordance with collective bargaining agreements, ensuring compliance and productive working relationships

Create and implement SOPs and training programs to uphold brand standards and consistency

Drive revenue growth by optimizing banquet services, menus, and upselling opportunities

Serve as the primary liaison for high-profile clients and VIP events

Analyze performance metrics and implement operational improvements as needed

Qualifications

Minimum 5-7 years of progressive leadership experience in banquet or catering management, preferably in a convention center or high-volume environment

Proven success managing large teams and complex, multi-day events

Oversee scheduling, training, and leadership of banquet staff

Excellent communication, interpersonal, and client service skills

Proficiency in event management, scheduling, and banquet software

Strong knowledge of banquet service styles, floor plans, and staffing logistics

Experience working in a unionized environment

Ability to thrive under pressure and manage multiple events simultaneously

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off (varies by site/state)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

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