Tapestry, Inc.
Assistant Store Manager I
Burlington, MA, US
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Store Manager Job Description
The Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles Assistant within the store’s environment.
Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
Productivity Management: holds the management team accountable for personal productivity and management contribution.
Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager Assistant.
Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics.
Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
Acts as brand ambassador in the market/mall to drive loyalty and business (e.g. charity events, local associations, mall initiatives).
Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
Develops team to build long-term relationships with customers to drive business.
Takes initiative; has a high level of ownership and accountability for results of self and others.
Works directly with the Store/District Manager to protect and drive the needs of the business.
Ensures all daily tasks are completed without negatively impacting service of Coach standards.
Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate.
Builds trusting relationships with peers and team; acts as advocate for the Brand.
Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and store performance.
Delegates and empowers others; creates enthusiasm and positivity for a shared vision and mission; recognizes and values individual performance.
Operations
Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager.
Resolves performance problems using appropriate communication, coaching and counseling techniques.
Adheres to all retail policies and procedures including POS and Operations.
Leverages Coach’s tools and technology to support Service and Operations of store.
Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench.
Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.
Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising).
Competencies
Drive for Results: Can be counted on to exceed goals; top performer; bottom-line oriented.
Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
Creativity: Generates new and unique ideas; makes connections among notions.
Interpersonal Savvy: Relates well to all kinds of people; builds rapport and effective relationships.
Learning on The Fly: Learns quickly; open to change; analyzes successes and failures for improvement.
Perseverance: Pursues tasks with energy and determination.
Dealing with Ambiguity: Handles change and risk; acts without total information when needed.
Strategic Agility: Sees ahead; articulates visions and strategies.
Building Effective Teams: Fosters open dialogue; creates a sense of belonging.
Managerial Courage: Provides direct, actionable feedback; addresses problems quickly.
Qualifications
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferred. Knowledge of fashion trends and competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting).
Physical: Ability to work at a fast pace; communicate effectively; move on the sales floor; ability to lift up to 25 pounds; occasional up to 50 pounds.
Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer; decisions are based on qualifications and relate to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
Work Setup
BASE PAY RANGE: $22.00 to $30.50 per hour
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the company’s 401(k) plan and take paid time off for wellness needs and vacations. For additional information about benefits, see Company Benefits.
General Description of Other Compensation: Eligible employees may receive discounts on certain products and incentive compensation.
Nearest Major Market: Boston
Job Segment: Outside Sales, Brand Ambassador, Retail Manager, Retail Operations, Store Manager, Sales, Marketing, Retail
#J-18808-Ljbffr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Store Manager Job Description
The Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles Assistant within the store’s environment.
Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
Productivity Management: holds the management team accountable for personal productivity and management contribution.
Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager Assistant.
Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics.
Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
Acts as brand ambassador in the market/mall to drive loyalty and business (e.g. charity events, local associations, mall initiatives).
Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
Develops team to build long-term relationships with customers to drive business.
Takes initiative; has a high level of ownership and accountability for results of self and others.
Works directly with the Store/District Manager to protect and drive the needs of the business.
Ensures all daily tasks are completed without negatively impacting service of Coach standards.
Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate.
Builds trusting relationships with peers and team; acts as advocate for the Brand.
Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and store performance.
Delegates and empowers others; creates enthusiasm and positivity for a shared vision and mission; recognizes and values individual performance.
Operations
Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager.
Resolves performance problems using appropriate communication, coaching and counseling techniques.
Adheres to all retail policies and procedures including POS and Operations.
Leverages Coach’s tools and technology to support Service and Operations of store.
Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench.
Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.
Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising).
Competencies
Drive for Results: Can be counted on to exceed goals; top performer; bottom-line oriented.
Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
Creativity: Generates new and unique ideas; makes connections among notions.
Interpersonal Savvy: Relates well to all kinds of people; builds rapport and effective relationships.
Learning on The Fly: Learns quickly; open to change; analyzes successes and failures for improvement.
Perseverance: Pursues tasks with energy and determination.
Dealing with Ambiguity: Handles change and risk; acts without total information when needed.
Strategic Agility: Sees ahead; articulates visions and strategies.
Building Effective Teams: Fosters open dialogue; creates a sense of belonging.
Managerial Courage: Provides direct, actionable feedback; addresses problems quickly.
Qualifications
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferred. Knowledge of fashion trends and competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting).
Physical: Ability to work at a fast pace; communicate effectively; move on the sales floor; ability to lift up to 25 pounds; occasional up to 50 pounds.
Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer; decisions are based on qualifications and relate to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
Work Setup
BASE PAY RANGE: $22.00 to $30.50 per hour
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the company’s 401(k) plan and take paid time off for wellness needs and vacations. For additional information about benefits, see Company Benefits.
General Description of Other Compensation: Eligible employees may receive discounts on certain products and incentive compensation.
Nearest Major Market: Boston
Job Segment: Outside Sales, Brand Ambassador, Retail Manager, Retail Operations, Store Manager, Sales, Marketing, Retail
#J-18808-Ljbffr