Coach
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
We are part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Store Manager Job Description
The Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Sample Of Tasks Required Of Role
SALES Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales Productivity Management: holds the management team accountable for personal productivity and management contribution Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics Acts as brand ambassador in the market/mall to drive loyalty and business Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed Operations Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business Competencies Required
Drive for Results: Can be counted on to exceed goals successfully Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers Creativity: Comes up with a lot of new and unique ideas Interpersonal Savvy: Relates well to all kind of people Learning on The Fly: Learns quickly when facing new problems Perseverance: Pursues everything with energy, drive and a need to finish Dealing with Ambiguity: Can effectively cope with change Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately Building Effective Teams: Blends people into teams when needed Managerial Courage: Doesn’t hold back anything that needs to be said Additional Requirements
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable Education: High school diploma or equivalent; college degree preferred Technical: Proficient with MS Office Physical: Ability to execute at a fast pace Schedule: Ability to meet Coach Scheduling & Availability Expectations Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people Americans With Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs #J-18808-Ljbffr
The Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment. Sample Of Tasks Required Of Role
SALES Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales Productivity Management: holds the management team accountable for personal productivity and management contribution Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics Acts as brand ambassador in the market/mall to drive loyalty and business Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed Operations Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business Competencies Required
Drive for Results: Can be counted on to exceed goals successfully Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers Creativity: Comes up with a lot of new and unique ideas Interpersonal Savvy: Relates well to all kind of people Learning on The Fly: Learns quickly when facing new problems Perseverance: Pursues everything with energy, drive and a need to finish Dealing with Ambiguity: Can effectively cope with change Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately Building Effective Teams: Blends people into teams when needed Managerial Courage: Doesn’t hold back anything that needs to be said Additional Requirements
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable Education: High school diploma or equivalent; college degree preferred Technical: Proficient with MS Office Physical: Ability to execute at a fast pace Schedule: Ability to meet Coach Scheduling & Availability Expectations Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people Americans With Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs #J-18808-Ljbffr