Chinatown Community Development Center
Assistant Manager - Notre Dame
Chinatown Community Development Center, San Francisco, California, United States, 94199
Overview
Job Summary : The Assistant Manager assists the Property Manager in managing all aspects of daily building operations. Responsibilities include office management, administrative paperwork, responding to general inquiries from residents, and resolving resident problems. The ideal candidate is a team player with strong interpersonal, customer services, and organizational skills who pays attention to detail.
Status:
Full-time, Nonexempt, Regular
Location:
Polk Gulch neighborhood, San Francisco
Hours:
Monday through Friday, 9:00 a.m. to 5:30 p.m.
Salary:
$27.90 - $29.36 per hour; Comprehensive Benefits
The Organization:
A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 37 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
Responsibilities
Assist the Property Manager with the overall operation of the building
Assist in completing program requirements such as initial certifications and resident re-certifications
Create and maintain resident files, applicant waiting list, and transfer list
Educate residents about and enforce compliance with regulations, lease provisions, and house rules
Assist with processing applicants, move-ins, move-outs, and certifications
Assist in addressing resident conflicts and/or concerns, and respond to building emergencies
Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR and other reports
Responsible for managing the building when the Property Manager is off-site
Process Invoices and Fair Housing Documents and send to appropriate parties
Assist with paperwork for housing application and rent collection process
Assist with rent bank deposits
Maintain orderliness of front entrance, lobby, and adjoining rooms/areas
Support Property Manager as needed
Respond to any reasonable accommodation requests in a timely fashion and in compliance with fair housing
Knowledge, Skills, and Experience
Pleasant and professional manner with calm disposition
Ability to work with people of diverse social, economic, and ethnic backgrounds
Ability to work independently and exercise own judgment in problem-solving
Good written and verbal communication skills
Ability to adjust to changing situations and work under pressure
Excellent interpersonal and organizational skills
Working knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyager or other property management software
Minimum Qualifications
High School Diploma or GED equivalent
Two (2) years prior experience in residential property management
Detail-oriented with experience processing paperwork
Sensitivity to issues facing low-income, disabled, and elderly populations
Preferred Qualifications
Familiarity/prior experience with low-income/affordable residential property management
Prior experience YARDI Voyager
Experience in Affordable Housing
Bilingual in Chinese (Cantonese or Mandarin) and English
Prior experience with Recertification and vacancy processing
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Status:
Full-time, Nonexempt, Regular
Location:
Polk Gulch neighborhood, San Francisco
Hours:
Monday through Friday, 9:00 a.m. to 5:30 p.m.
Salary:
$27.90 - $29.36 per hour; Comprehensive Benefits
The Organization:
A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 37 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
Responsibilities
Assist the Property Manager with the overall operation of the building
Assist in completing program requirements such as initial certifications and resident re-certifications
Create and maintain resident files, applicant waiting list, and transfer list
Educate residents about and enforce compliance with regulations, lease provisions, and house rules
Assist with processing applicants, move-ins, move-outs, and certifications
Assist in addressing resident conflicts and/or concerns, and respond to building emergencies
Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR and other reports
Responsible for managing the building when the Property Manager is off-site
Process Invoices and Fair Housing Documents and send to appropriate parties
Assist with paperwork for housing application and rent collection process
Assist with rent bank deposits
Maintain orderliness of front entrance, lobby, and adjoining rooms/areas
Support Property Manager as needed
Respond to any reasonable accommodation requests in a timely fashion and in compliance with fair housing
Knowledge, Skills, and Experience
Pleasant and professional manner with calm disposition
Ability to work with people of diverse social, economic, and ethnic backgrounds
Ability to work independently and exercise own judgment in problem-solving
Good written and verbal communication skills
Ability to adjust to changing situations and work under pressure
Excellent interpersonal and organizational skills
Working knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyager or other property management software
Minimum Qualifications
High School Diploma or GED equivalent
Two (2) years prior experience in residential property management
Detail-oriented with experience processing paperwork
Sensitivity to issues facing low-income, disabled, and elderly populations
Preferred Qualifications
Familiarity/prior experience with low-income/affordable residential property management
Prior experience YARDI Voyager
Experience in Affordable Housing
Bilingual in Chinese (Cantonese or Mandarin) and English
Prior experience with Recertification and vacancy processing
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