Lush Fresh Handmade Cosmetics
Store Manager - Ridgedale Center
Lush Fresh Handmade Cosmetics, Minnetonka, Minnesota, United States, 55345
Ever wondered what it’s like behind the bubbles? Lush Careers
Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations through our Charity Pot Program. We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Store Manager As a Store Manager, you are a true leader who embodies our core values in everything you do. Whether you are interacting with customers, motivating your team, or making important business decisions, you keep in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just words—they are a way of life. As the Store Manager, you are responsible for: Recruiting your team Training and developing your management team Training and developing your team on brand, product, and service You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. It’s also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You will continually assess your own performance and seek feedback, resources, and opportunities to grow and develop. Responsibilities: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and supported. Building the Brand: educate customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement. Product Passion: deepen product knowledge and consistently make informed recommendations. Driving Sales: develop and execute business plans aligned with the brand strategy to achieve short- and long-term goals and improve KPIs. Leadership Practices and Staff Development: coach and develop your team through development plans, learning tools, and constructive feedback that inspires and motivates. Diversity, Equity, Inclusion, and Belonging: maintain a diverse team and an inclusive environment by prioritizing DEIB training and initiatives. Engagement and Performance: analyze performance concerns, create action plans, and consider personal situations with empathy when addressing performance. Recruitment and Selection: form teams with diverse styles and backgrounds and ensure equal employment opportunity practices in interviews and promotions. Operational Excellence: Policies and Procedures: ensure compliance with time and attendance, breaks, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols within budget. Stock and Inventory: train your team to manage inventory, rotations, and orders; use reporting tools to optimize stock and waste within budget. Visuals and Merchandising: create and execute merchandising plans, train the team, and maintain a clean, consistent customer experience that drives sales. Scheduling, Time, and Attendance: schedule the right staff for peak times, manage breaks and meals, and ensure payroll accuracy within labor budgets. Qualifications: Required: 3-5 years managing in a retail environment Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management Excellent listening and communication skills Excellent analytical, critical thinking, and troubleshooting skills Excellent organization and time management skills Strong customer service, supervisory, and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours to meet shop needs including holidays, evenings, and weekends Preferred: Experience with consultation-based customer service Ability to develop and train staff through positive coaching and feedback Strong record of developing retail staff careers Proficient in Excel, Microsoft Office, and adaptable to other systems Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages At Lush, we believe that fostering a culture of inclusion and respect within a diverse workforce builds a world with equal opportunity for all. We recruit from a variety of sources and strive to leverage the diversity we bring to our business practices. Lush North America supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, and other characteristics protected by law. Salary:
$59,450 USD Best of luck on your job search, and don’t forget to follow us to learn more!
#J-18808-Ljbffr
Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations through our Charity Pot Program. We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Store Manager As a Store Manager, you are a true leader who embodies our core values in everything you do. Whether you are interacting with customers, motivating your team, or making important business decisions, you keep in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just words—they are a way of life. As the Store Manager, you are responsible for: Recruiting your team Training and developing your management team Training and developing your team on brand, product, and service You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. It’s also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You will continually assess your own performance and seek feedback, resources, and opportunities to grow and develop. Responsibilities: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and supported. Building the Brand: educate customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement. Product Passion: deepen product knowledge and consistently make informed recommendations. Driving Sales: develop and execute business plans aligned with the brand strategy to achieve short- and long-term goals and improve KPIs. Leadership Practices and Staff Development: coach and develop your team through development plans, learning tools, and constructive feedback that inspires and motivates. Diversity, Equity, Inclusion, and Belonging: maintain a diverse team and an inclusive environment by prioritizing DEIB training and initiatives. Engagement and Performance: analyze performance concerns, create action plans, and consider personal situations with empathy when addressing performance. Recruitment and Selection: form teams with diverse styles and backgrounds and ensure equal employment opportunity practices in interviews and promotions. Operational Excellence: Policies and Procedures: ensure compliance with time and attendance, breaks, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols within budget. Stock and Inventory: train your team to manage inventory, rotations, and orders; use reporting tools to optimize stock and waste within budget. Visuals and Merchandising: create and execute merchandising plans, train the team, and maintain a clean, consistent customer experience that drives sales. Scheduling, Time, and Attendance: schedule the right staff for peak times, manage breaks and meals, and ensure payroll accuracy within labor budgets. Qualifications: Required: 3-5 years managing in a retail environment Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management Excellent listening and communication skills Excellent analytical, critical thinking, and troubleshooting skills Excellent organization and time management skills Strong customer service, supervisory, and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours to meet shop needs including holidays, evenings, and weekends Preferred: Experience with consultation-based customer service Ability to develop and train staff through positive coaching and feedback Strong record of developing retail staff careers Proficient in Excel, Microsoft Office, and adaptable to other systems Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages At Lush, we believe that fostering a culture of inclusion and respect within a diverse workforce builds a world with equal opportunity for all. We recruit from a variety of sources and strive to leverage the diversity we bring to our business practices. Lush North America supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, and other characteristics protected by law. Salary:
$59,450 USD Best of luck on your job search, and don’t forget to follow us to learn more!
#J-18808-Ljbffr