Lush North America
Store Manager - Ridgedale Center
Lush North America, Minnetonka, Minnesota, United States, 55345
Overview
Position:
Store Manager Interview Plan
Ever wondered what it’s like behind the bubbles? #lushcareers Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our
Charity Pot Program . We Offer
A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Store Manager
As a Lush Store Manager, you are a true leader who embodies our core values in everything you do. Whether interacting with customers, motivating your team, or making important business decisions, you keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. As the Store Manager, you are responsible for: Recruiting your team Training and developing your management team Training and developing your team on brand, product, and service You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. It’s also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You’ll be constantly assessing your own performance and seeking feedback, resources, and opportunities to grow and develop. Responsibilities
Sales & Customer Experience: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and meet their needs. Building the Brand: educate customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other initiatives. Product Passion: increase product knowledge through continual learning and consistently make informed product recommendations. Driving Sales: develop and execute business plans aligned with the American business strategy to achieve short- and long-term goals and improve KPIs. Team Leadership: Leadership Practices and Staff Development: coach and develop your team by creating development plans, encouraging learning, coaching behaviors, and providing constructive feedback. Diversity, Equity, Inclusion, and Belonging: actively commit to a diverse team and inclusive environment by prioritizing DEIB training and initiatives. Engagement and Performance: balance analysis, experience, and perspective when making performance decisions and create action plans to improve staff engagement with empathy. Recruitment and Selection: form teams with diverse styles and perspectives and demonstrate equal employment opportunity practices throughout interview and promotion processes. Operational Excellence: Policies and Procedures: ensure shop compliance and that staff complete training and follow company standards for time and attendance, breaks, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication within budget. Stock and Inventory: train and manage stock rotations, ordering, and use inventory reporting tools to maintain the right products at the right levels within budget. Visuals and Merchandising: create and execute merchandising plans to improve KPIs and maintain a clean, attractive store environment that supports the customer experience and drives sales. Scheduling, Time, and Attendance: schedule the right number of staff with appropriate skills for peak times and manage breaks to ensure wellbeing and payroll accuracy within labor budget. Qualifications Required: 3-5 years managing in a retail environment Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management Excellent listening and communication skills Excellent analytical, critical thinking, and troubleshooting skills Strong organization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback Strong record of developing retail staff careers Proficient in Excel, Microsoft Office, and adaptable to other systems as required Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages At Lush, we believe in fostering a culture of inclusion and respect within a diverse workforce and in building a world of equal opportunity for all. We recruit from a variety of sources, and in our business practices, strive to leverage diversity. Lush North America supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, and other characteristics defined by law. Notes:
Best of luck on your job search. Find our privacy details
here . Lush Cosmetics North America recognizes that our business operates on Indigenous territory across Turtle Island. Our facilities are located on the lands of Indigenous peoples and we commit to reconciliation guided by the Truth and Reconciliation Commission of Canada. We act with allyship with Indigenous Peoples, customers, staff, and communities we work with.
#J-18808-Ljbffr
Position:
Store Manager Interview Plan
Ever wondered what it’s like behind the bubbles? #lushcareers Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our
Charity Pot Program . We Offer
A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Store Manager
As a Lush Store Manager, you are a true leader who embodies our core values in everything you do. Whether interacting with customers, motivating your team, or making important business decisions, you keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. As the Store Manager, you are responsible for: Recruiting your team Training and developing your management team Training and developing your team on brand, product, and service You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. It’s also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You’ll be constantly assessing your own performance and seeking feedback, resources, and opportunities to grow and develop. Responsibilities
Sales & Customer Experience: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and meet their needs. Building the Brand: educate customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other initiatives. Product Passion: increase product knowledge through continual learning and consistently make informed product recommendations. Driving Sales: develop and execute business plans aligned with the American business strategy to achieve short- and long-term goals and improve KPIs. Team Leadership: Leadership Practices and Staff Development: coach and develop your team by creating development plans, encouraging learning, coaching behaviors, and providing constructive feedback. Diversity, Equity, Inclusion, and Belonging: actively commit to a diverse team and inclusive environment by prioritizing DEIB training and initiatives. Engagement and Performance: balance analysis, experience, and perspective when making performance decisions and create action plans to improve staff engagement with empathy. Recruitment and Selection: form teams with diverse styles and perspectives and demonstrate equal employment opportunity practices throughout interview and promotion processes. Operational Excellence: Policies and Procedures: ensure shop compliance and that staff complete training and follow company standards for time and attendance, breaks, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication within budget. Stock and Inventory: train and manage stock rotations, ordering, and use inventory reporting tools to maintain the right products at the right levels within budget. Visuals and Merchandising: create and execute merchandising plans to improve KPIs and maintain a clean, attractive store environment that supports the customer experience and drives sales. Scheduling, Time, and Attendance: schedule the right number of staff with appropriate skills for peak times and manage breaks to ensure wellbeing and payroll accuracy within labor budget. Qualifications Required: 3-5 years managing in a retail environment Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management Excellent listening and communication skills Excellent analytical, critical thinking, and troubleshooting skills Strong organization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback Strong record of developing retail staff careers Proficient in Excel, Microsoft Office, and adaptable to other systems as required Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages At Lush, we believe in fostering a culture of inclusion and respect within a diverse workforce and in building a world of equal opportunity for all. We recruit from a variety of sources, and in our business practices, strive to leverage diversity. Lush North America supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, and other characteristics defined by law. Notes:
Best of luck on your job search. Find our privacy details
here . Lush Cosmetics North America recognizes that our business operates on Indigenous territory across Turtle Island. Our facilities are located on the lands of Indigenous peoples and we commit to reconciliation guided by the Truth and Reconciliation Commission of Canada. We act with allyship with Indigenous Peoples, customers, staff, and communities we work with.
#J-18808-Ljbffr