Tapestry
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Store Manager – Job Description
The Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. They embody a strategic mindset to deliver operational efficiencies and ensure Coach’s standards and competencies are top of mind. They serve as a versatile team member, able to adapt to all roles within the store environment. Responsibilities
Sales: Understand organizational objectives and, in partnership with the Store Manager, align decisions with Company priorities and values. Develop sales strategies across categories; communicate goals to the team, track store performance, and achieve sales targets. Productivity Management: hold the management team accountable for personal productivity and management contribution. Clienteling: Develop and monitor a clienteling strategy to achieve business goals in partnership with the Store Manager. Market Insight: Understand changes in the market that affect business performance and support the execution of sales strategies and tactics. Brand Alignment: Ensure all associates follow Coach’s Guide to Style and act as brand ambassadors to drive loyalty and business (e.g., events, local partnerships). Customer Service: Resolve customer issues promptly with a solution-oriented mindset; collaborate with the Store Manager or District Manager as needed. Team Development: Build team capability to establish long-term customer relationships and drive business. Operational Excellence: Ensure daily tasks are completed while maintaining Coach service standards; protect and drive business needs with the Store/District Manager; implement timely actions to address challenges; foster trust and open communication among peers and the team. Feedback and Goals: Welcome feedback, set short- and long-term personal metrics, and drive store performance; delegate and empower others; create enthusiasm for a shared vision; recognize individual performance. Operations
Evaluate performance and provide timely feedback; develop action plans for continuous development with the Store Manager. Address performance issues using appropriate coaching techniques. Adhere to retail policies and procedures including POS and operations; leverage Coach tools to support service and store operations. Recruitment and onboarding: work with the Store Manager on strategies to maintain top talent and build a talent bench. Manage daily store operations including selling, service, payroll, HR, and loss prevention; forecast and plan budgets (e.g., payroll, staffing, scheduling, merchandising). Maintain interior and exterior of the store with support from the corporate office; ensure aesthetics and safety requirements are met. Competencies
Drive for Results: consistently exceeds goals and pushes for results. Customer Focus: builds strong relationships with customers and uses feedback to improve products and services. Creativity: generates original ideas and connects disparate concepts. Interpersonal Savvy: relates well to diverse people; maintains diplomacy and tact under pressure. Learning on the Fly: quickly adapts to new problems and seeks solutions. Perseverance: maintains energy and drive to finish tasks despite setbacks. Dealing with Ambiguity: handles change and risk with composure. Strategic Agility: anticipates future trends and develops credible strategic plans. Building Effective Teams: fosters teamwork, open dialogue, and accountability. Managerial Courage: provides direct, actionable feedback and addresses problems promptly. Qualifications
Experience: 1 to 3 years of prior management experience in a luxury retail service environment preferred. Knowledge of fashion trends and market competition. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting). Physical: Ability to work at a fast pace; ability to maneuver on the sales floor; able to lift up to 25 pounds regularly and up to 50 pounds for shipments. Schedule: Flexible schedule including nights, weekends, and holidays as required by high retail traffic. Note: This document is a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Americans with Disabilities Act (ADA) information: Tapestry will provide reasonable accommodation for disabilities or religious beliefs. If accommodation is required to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Visit Coach at www.coach.com. Our Competencies for All Employees include Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly, and Perseverance. Our People Managers also include Strategic Agility, Developing Direct Reports and Others, and Building Effective Teams. Base Pay Range: $22.00 to $30.50 hourly. General description of benefits includes health, life, disability insurance, and a 401(k) plan; discounts on products and incentive compensation are also available. Visit www.coach.com for more information.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Store Manager – Job Description
The Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. They embody a strategic mindset to deliver operational efficiencies and ensure Coach’s standards and competencies are top of mind. They serve as a versatile team member, able to adapt to all roles within the store environment. Responsibilities
Sales: Understand organizational objectives and, in partnership with the Store Manager, align decisions with Company priorities and values. Develop sales strategies across categories; communicate goals to the team, track store performance, and achieve sales targets. Productivity Management: hold the management team accountable for personal productivity and management contribution. Clienteling: Develop and monitor a clienteling strategy to achieve business goals in partnership with the Store Manager. Market Insight: Understand changes in the market that affect business performance and support the execution of sales strategies and tactics. Brand Alignment: Ensure all associates follow Coach’s Guide to Style and act as brand ambassadors to drive loyalty and business (e.g., events, local partnerships). Customer Service: Resolve customer issues promptly with a solution-oriented mindset; collaborate with the Store Manager or District Manager as needed. Team Development: Build team capability to establish long-term customer relationships and drive business. Operational Excellence: Ensure daily tasks are completed while maintaining Coach service standards; protect and drive business needs with the Store/District Manager; implement timely actions to address challenges; foster trust and open communication among peers and the team. Feedback and Goals: Welcome feedback, set short- and long-term personal metrics, and drive store performance; delegate and empower others; create enthusiasm for a shared vision; recognize individual performance. Operations
Evaluate performance and provide timely feedback; develop action plans for continuous development with the Store Manager. Address performance issues using appropriate coaching techniques. Adhere to retail policies and procedures including POS and operations; leverage Coach tools to support service and store operations. Recruitment and onboarding: work with the Store Manager on strategies to maintain top talent and build a talent bench. Manage daily store operations including selling, service, payroll, HR, and loss prevention; forecast and plan budgets (e.g., payroll, staffing, scheduling, merchandising). Maintain interior and exterior of the store with support from the corporate office; ensure aesthetics and safety requirements are met. Competencies
Drive for Results: consistently exceeds goals and pushes for results. Customer Focus: builds strong relationships with customers and uses feedback to improve products and services. Creativity: generates original ideas and connects disparate concepts. Interpersonal Savvy: relates well to diverse people; maintains diplomacy and tact under pressure. Learning on the Fly: quickly adapts to new problems and seeks solutions. Perseverance: maintains energy and drive to finish tasks despite setbacks. Dealing with Ambiguity: handles change and risk with composure. Strategic Agility: anticipates future trends and develops credible strategic plans. Building Effective Teams: fosters teamwork, open dialogue, and accountability. Managerial Courage: provides direct, actionable feedback and addresses problems promptly. Qualifications
Experience: 1 to 3 years of prior management experience in a luxury retail service environment preferred. Knowledge of fashion trends and market competition. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting). Physical: Ability to work at a fast pace; ability to maneuver on the sales floor; able to lift up to 25 pounds regularly and up to 50 pounds for shipments. Schedule: Flexible schedule including nights, weekends, and holidays as required by high retail traffic. Note: This document is a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Americans with Disabilities Act (ADA) information: Tapestry will provide reasonable accommodation for disabilities or religious beliefs. If accommodation is required to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Visit Coach at www.coach.com. Our Competencies for All Employees include Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly, and Perseverance. Our People Managers also include Strategic Agility, Developing Direct Reports and Others, and Building Effective Teams. Base Pay Range: $22.00 to $30.50 hourly. General description of benefits includes health, life, disability insurance, and a 401(k) plan; discounts on products and incentive compensation are also available. Visit www.coach.com for more information.
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