ZipRecruiter
Bilingual Program Manager, Apprenticeship Experience (STEP)
ZipRecruiter, Naperville, Illinois, United States, 60564
Overview
Champions Do More
– Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company also operates the Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, serving customers at more than 650 locations in 38 states. Crash Champions was founded in 1999. Our vision is anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. Responsibilities
Job purpose:
As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you will own and optimize every stage of the apprentice journey, from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. You will be the operational engine behind the program, ensuring a high-touch, high-impact experience for apprentices and mentors, backed by data, regular touchpoints, and continuous improvement. This role blends program management, people experience, and analytics. You will collaborate with field leadership, mentors, HR, and training teams to deliver a scalable apprenticeship program that builds the next generation of body technicians. Essential duties and responsibilities
Program Ownership & Execution
– Oversee the full lifecycle of apprentices from hire through certification; manage onboarding, mentor matching, apprentice engagement, and milestone tracking; develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews). Data Management & Continuous Improvement
– Own data tracking for the STEP program; ensure accuracy across sites; build dashboards and report cards to visualize performance, mentor feedback, and KPIs; use data to identify trends and opportunities for optimization. Relationship Building & Field Support
– Partner with shop leaders and mentors; work with Training/Development to ensure structured support; facilitate mentor selection and provide tools/templates; lead structured feedback sessions and pulse surveys. Communication & Enablement
– Conduct interviews, onboarding, and coaching conversations in Spanish; provide real-time interpretation during meetings/calls and translate materials; act as central point of contact for STEP activities post hire; develop and distribute program guides, checklists, and resources; prepare and present regular updates to leadership. Qualifications
3+ years of program or project management experience, preferably in training, operations, or talent development Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.) Demonstrated ability to drive initiatives across multiple stakeholders and departments Excellent communication, organization, and relationship-building skills Experience in the collision repair industry or with technical/vocational programs is a plus Skills
Operational mindset with attention to process and outcomes Ability to simplify complex programs into scalable workflows Comfort with ambiguity and change in a fast-paced environment Experience with apprentice or mentorship programs Passion for developing others and making a long-term impact on the workforce Why this role matters
Our STEP Apprenticeship Program is the future of our workforce, and this role is the glue that holds it together. You will shape the experience, track outcomes, and ensure every apprentice has a clear path to success while supporting mentors and leaders who help them get there. This job description is intended to describe the general nature and level of work. It is not an exhaustive list of all responsibilities, duties, and skills. You may be asked to perform other duties. Your performance will be evaluated based on listed duties and any other duties you may be asked to perform. The Company reserves the right to revise this job description at any time. Equal Opportunity & Benefits
Crash Champions
is an equal opportunity employer committed to workplace inclusion. All qualified applicants will receive consideration for employment without regard to protected veterans' status, disability, or any other protected status as required by law. Benefits
– The Company offers the following benefits for this position, subject to eligibility: Medical, Dental, Vision, Group Life Insurance, 401k with match, Referral Bonus, 5 paid holidays. The compensation and benefits information is accurate as of the posting date and may be revised. Job Details
Location: Westmont, IL (601 Oakmont Lane, 60559). Posted Min Pay Rate: USD $85,000.00/Yr. – Posted Max Pay Rate: USD $110,000.00/Yr. Posting date: 3 weeks ago (8/26/2025).
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Champions Do More
– Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company also operates the Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, serving customers at more than 650 locations in 38 states. Crash Champions was founded in 1999. Our vision is anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. Responsibilities
Job purpose:
As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you will own and optimize every stage of the apprentice journey, from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. You will be the operational engine behind the program, ensuring a high-touch, high-impact experience for apprentices and mentors, backed by data, regular touchpoints, and continuous improvement. This role blends program management, people experience, and analytics. You will collaborate with field leadership, mentors, HR, and training teams to deliver a scalable apprenticeship program that builds the next generation of body technicians. Essential duties and responsibilities
Program Ownership & Execution
– Oversee the full lifecycle of apprentices from hire through certification; manage onboarding, mentor matching, apprentice engagement, and milestone tracking; develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews). Data Management & Continuous Improvement
– Own data tracking for the STEP program; ensure accuracy across sites; build dashboards and report cards to visualize performance, mentor feedback, and KPIs; use data to identify trends and opportunities for optimization. Relationship Building & Field Support
– Partner with shop leaders and mentors; work with Training/Development to ensure structured support; facilitate mentor selection and provide tools/templates; lead structured feedback sessions and pulse surveys. Communication & Enablement
– Conduct interviews, onboarding, and coaching conversations in Spanish; provide real-time interpretation during meetings/calls and translate materials; act as central point of contact for STEP activities post hire; develop and distribute program guides, checklists, and resources; prepare and present regular updates to leadership. Qualifications
3+ years of program or project management experience, preferably in training, operations, or talent development Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.) Demonstrated ability to drive initiatives across multiple stakeholders and departments Excellent communication, organization, and relationship-building skills Experience in the collision repair industry or with technical/vocational programs is a plus Skills
Operational mindset with attention to process and outcomes Ability to simplify complex programs into scalable workflows Comfort with ambiguity and change in a fast-paced environment Experience with apprentice or mentorship programs Passion for developing others and making a long-term impact on the workforce Why this role matters
Our STEP Apprenticeship Program is the future of our workforce, and this role is the glue that holds it together. You will shape the experience, track outcomes, and ensure every apprentice has a clear path to success while supporting mentors and leaders who help them get there. This job description is intended to describe the general nature and level of work. It is not an exhaustive list of all responsibilities, duties, and skills. You may be asked to perform other duties. Your performance will be evaluated based on listed duties and any other duties you may be asked to perform. The Company reserves the right to revise this job description at any time. Equal Opportunity & Benefits
Crash Champions
is an equal opportunity employer committed to workplace inclusion. All qualified applicants will receive consideration for employment without regard to protected veterans' status, disability, or any other protected status as required by law. Benefits
– The Company offers the following benefits for this position, subject to eligibility: Medical, Dental, Vision, Group Life Insurance, 401k with match, Referral Bonus, 5 paid holidays. The compensation and benefits information is accurate as of the posting date and may be revised. Job Details
Location: Westmont, IL (601 Oakmont Lane, 60559). Posted Min Pay Rate: USD $85,000.00/Yr. – Posted Max Pay Rate: USD $110,000.00/Yr. Posting date: 3 weeks ago (8/26/2025).
#J-18808-Ljbffr