ZipRecruiter
Bilingual Program Manager, Apprenticeship Experience (STEP)
ZipRecruiter, Chicago Ridge, Illinois, United States, 60415
Overview
Champions Do More. Crash Champions is the largest founder-led multi-shop operator of high-quality collision repair service in the U.S. We also operate Crash Champions LUXE | EV Certified, a brand of highline and luxury EV repair centers, at more than 650 locations across 38 states. Since 1999, our vision has been anchored by the belief that delivering superior collision repair service is about People First. We Champion People. Job Title:
Bilingual (Spanish) Program Manager, Apprenticeship Experience Responsibilities
Job purpose:
As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you will own and optimize every stage of the apprentice journey, from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. You will be the operational engine behind the program, ensuring a high-touch, high-impact experience for apprentices and their mentors, backed by clear data, regular touchpoints, and continuous improvement. This role blends program management, people experience, and analytics. You will collaborate with field leadership, mentors, HR, and training teams to deliver a scalable apprenticeship program that builds the next generation of body technicians.
Essential Duties and Responsibilities Program Ownership & Execution
Oversee the full lifecycle of apprentices from hire through certification
Manage and refine onboarding, mentor matching, apprentice engagement, and milestone tracking
Develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews)
Data Management & Continuous Improvement
Own the data tracking process for the STEP program; ensure accuracy and consistency across all sites
Build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs
Use data to identify trends, gaps, and opportunities for program optimization
Relationship Building & Field Support
Partner with shop leaders and mentors and collaborate with Training/Development (TraDet) to ensure apprentices receive structured support
Facilitate mentor selection and provide tools/templates for effective mentoring
Lead structured apprentice feedback sessions and pulse surveys
Communication & Enablement
Proficient in Spanish/English with professional working proficiency
Ability to conduct interviews, onboarding, and coaching conversations in Spanish
Provide real-time interpretation during meetings/calls and translate brief materials
Act as a central point of contact for all STEP-related program activity post-hire
Develop and distribute program guides, checklists, and resource materials to ensure consistency across sites
Prepare and present regular updates on program outcomes, challenges, and next steps to leadership
Qualifications
3+ years of program or project management experience, preferably in training, operations, or talent development
Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.)
Demonstrated ability to drive initiatives across multiple stakeholders and departments
Excellent communication, organization, and relationship-building skills
Experience in the collision repair industry or with technical/vocational programs is a plus
Skills
Operational mindset with attention to process and outcomes
Ability to simplify complex programs into scalable workflows
Comfort with ambiguity and change in a fast-paced environment
Experience with apprentice or mentorship programs
Passion for developing others and making a long-term impact on the workforce
Why this role matters Our STEP Apprenticeship Program is the future of our workforce, and this role is the glue that holds it together. You will shape the experience, track the outcomes, and ensure every apprentice has a clear path to success while supporting the mentors and leaders who help them achieve it.
This job description describes the general nature and level of work performed by people assigned to this job. It is not an exhaustive list of responsibilities, duties, and skills. You may be asked to perform other duties as needed. The Company reserves the right to revise this job description at any time.
Equal Opportunity Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to protected veteran status, disability, or any other protected category as required by law.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
401k Retirement Plan with match
Referral Bonus (Cash From Crash)
5 Paid Holidays
We are committed to providing competitive compensation. The actual offer will be based on factors including but not limited to knowledge, skills, experience, and qualifications. The compensation and benefits information is accurate as of the posting date and may be updated.
#J-18808-Ljbffr
Champions Do More. Crash Champions is the largest founder-led multi-shop operator of high-quality collision repair service in the U.S. We also operate Crash Champions LUXE | EV Certified, a brand of highline and luxury EV repair centers, at more than 650 locations across 38 states. Since 1999, our vision has been anchored by the belief that delivering superior collision repair service is about People First. We Champion People. Job Title:
Bilingual (Spanish) Program Manager, Apprenticeship Experience Responsibilities
Job purpose:
As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you will own and optimize every stage of the apprentice journey, from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. You will be the operational engine behind the program, ensuring a high-touch, high-impact experience for apprentices and their mentors, backed by clear data, regular touchpoints, and continuous improvement. This role blends program management, people experience, and analytics. You will collaborate with field leadership, mentors, HR, and training teams to deliver a scalable apprenticeship program that builds the next generation of body technicians.
Essential Duties and Responsibilities Program Ownership & Execution
Oversee the full lifecycle of apprentices from hire through certification
Manage and refine onboarding, mentor matching, apprentice engagement, and milestone tracking
Develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews)
Data Management & Continuous Improvement
Own the data tracking process for the STEP program; ensure accuracy and consistency across all sites
Build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs
Use data to identify trends, gaps, and opportunities for program optimization
Relationship Building & Field Support
Partner with shop leaders and mentors and collaborate with Training/Development (TraDet) to ensure apprentices receive structured support
Facilitate mentor selection and provide tools/templates for effective mentoring
Lead structured apprentice feedback sessions and pulse surveys
Communication & Enablement
Proficient in Spanish/English with professional working proficiency
Ability to conduct interviews, onboarding, and coaching conversations in Spanish
Provide real-time interpretation during meetings/calls and translate brief materials
Act as a central point of contact for all STEP-related program activity post-hire
Develop and distribute program guides, checklists, and resource materials to ensure consistency across sites
Prepare and present regular updates on program outcomes, challenges, and next steps to leadership
Qualifications
3+ years of program or project management experience, preferably in training, operations, or talent development
Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.)
Demonstrated ability to drive initiatives across multiple stakeholders and departments
Excellent communication, organization, and relationship-building skills
Experience in the collision repair industry or with technical/vocational programs is a plus
Skills
Operational mindset with attention to process and outcomes
Ability to simplify complex programs into scalable workflows
Comfort with ambiguity and change in a fast-paced environment
Experience with apprentice or mentorship programs
Passion for developing others and making a long-term impact on the workforce
Why this role matters Our STEP Apprenticeship Program is the future of our workforce, and this role is the glue that holds it together. You will shape the experience, track the outcomes, and ensure every apprentice has a clear path to success while supporting the mentors and leaders who help them achieve it.
This job description describes the general nature and level of work performed by people assigned to this job. It is not an exhaustive list of responsibilities, duties, and skills. You may be asked to perform other duties as needed. The Company reserves the right to revise this job description at any time.
Equal Opportunity Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to protected veteran status, disability, or any other protected category as required by law.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
401k Retirement Plan with match
Referral Bonus (Cash From Crash)
5 Paid Holidays
We are committed to providing competitive compensation. The actual offer will be based on factors including but not limited to knowledge, skills, experience, and qualifications. The compensation and benefits information is accurate as of the posting date and may be updated.
#J-18808-Ljbffr