Pine Street Inn
Overview
Lead Case Manager role at Pine Street Inn
Description:
(original content retained for scope; refined formatting below)
DAYS & HOURS DAYS & HOURS:
40 hours, 5-day work week, Monday through Friday 8am-4:30pm, with flexibility to work earlier or later to meet needs of guests
Pays:
$25.12 per hour DOE
Retention incentive:
This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months
LOCATION:
170 Morton St, Jamaica Plain, MA; required to travel to other shelter locations
Note:
The Lead Case Manager is a non-essential position in the event of an emergency and will work 100% site base
SUMMARY OF POSITION Pine Street Inn provides comprehensive, intensive clinical support to chronically homeless individuals with histories of substance abuse and mental illness using the Housing First model promoting long-term stability in housing with a mission to end homelessness in Boston. The Lead Case Manager provides intensive case management services to guests in the Emergency Shelters, including but not limited to the following populations: older adults; guests with brain injuries; developmental disabilities; severe mental health symptoms; history of violence, including domestic violence; and pregnant guests. The Lead Case Manager will provide support to homeless individuals to overcome barriers and obtain and retain housing or obtain alternative housing placements when necessary. The Lead Case Manager is responsible for providing support to guests for an array of services under the following categories: medical, emergency, vital records, transportation, housing, immigration, job search and training, mental health, substance use, financial, benefits, guardianship, family consultation, skilled nursing and assisted living placements to help meet daily needs, optimize stability, and enhance upon their functional abilities. In addition, the Lead Case Manager collaborates with leadership in Emergency Shelter and in Housing departments, developing and maintaining positive relationships with partner agencies, stakeholders that contribute to the overall success of the Behavioral Health Department. The Lead Case Manager will need to be a team player, with great organizational, and time management skills, and a communicator/collaborator who can work well with other teams/departments. The Lead Case Manager works directly with homeless guests with the goal of securing housing, and related benefits and services needed to retain housing and empower clients towards greater self-sufficiency. The Lead Case Manager actively manages caseload to facilitate effective engagement with guests utilizing evidence-based practices of Motivational Interviewing, Trauma-Informed Care and Harm Reduction. The Lead Case Manager assesses guests’ vulnerability, chronicity, substance abuse issues, mental health symptoms, legal issues, health care, employment and income, independent living skills, and community engagement to guide frequency and type of case management intervention. The Lead Case Manager maintains accurate written records and documentation in accordance with program standards including, but not limited to ISPs, guest charts, incident reports, detailed case notes and referrals and third-party billing, when applicable. The Lead Case Manager maintains HMIS records in a timely and accurate fashion and contribute to reporting when needed.
Requirements EDUCATION/TRAINING
Required: High School Diploma or GED
PREFERRED
Bilingual, with an emphasis in English, Spanish, and Haitian Creole (pay differential offered for candidates with fluency in certain essential languages)
Bachelor’s Degree in Psychology, Social Work, Sociology, or a related field
KNOWLEDGE/EXPERIENCE REQUIRED
Minimum of two (2) years of experience in human service field work
Access to a personal vehicle
Strong planning and organizational skills, and ability to work well with managers, peers, subordinates and internal and external partners
Understanding and previous application of Motivational Interviewing and Trauma-Informed Care
Knowledge of effective crisis intervention techniques and ability to respond appropriately in crisis situations
Excellent customer service skills; highly developed and effective interpersonal and communication skills
Experience maintaining accurate and up-to-date records in both written files and computer database
Familiarity with management information systems / database programs and Electronic Health Records
Versed/working knowledge of multiple systems – forensic, veterans, mental health, substance use, legal, medical etc.
Strong commitment to the right of each person with mental health/substance use and medical complex challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing
Experience utilizing harm reduction techniques
Ability to work independently and as part of a team with strong problem-solving skillset
Solid understanding of and strong commitment to the Housing First
PREFERRED
Knowledge of housing resources in Boston
Experience working with people diagnosed with mental illness, substance abuse issues and/or trauma histories
Experience working with chronically homeless individuals in Housing First programs
Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
Demonstrated understanding of complex clinical concepts
Solid understanding of and strong commitment to the Harm Reduction
Knowledge of government benefits systems, and Boston area service providers
Experience with HMIS
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Non-profit Organizations
#J-18808-Ljbffr
Description:
(original content retained for scope; refined formatting below)
DAYS & HOURS DAYS & HOURS:
40 hours, 5-day work week, Monday through Friday 8am-4:30pm, with flexibility to work earlier or later to meet needs of guests
Pays:
$25.12 per hour DOE
Retention incentive:
This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months
LOCATION:
170 Morton St, Jamaica Plain, MA; required to travel to other shelter locations
Note:
The Lead Case Manager is a non-essential position in the event of an emergency and will work 100% site base
SUMMARY OF POSITION Pine Street Inn provides comprehensive, intensive clinical support to chronically homeless individuals with histories of substance abuse and mental illness using the Housing First model promoting long-term stability in housing with a mission to end homelessness in Boston. The Lead Case Manager provides intensive case management services to guests in the Emergency Shelters, including but not limited to the following populations: older adults; guests with brain injuries; developmental disabilities; severe mental health symptoms; history of violence, including domestic violence; and pregnant guests. The Lead Case Manager will provide support to homeless individuals to overcome barriers and obtain and retain housing or obtain alternative housing placements when necessary. The Lead Case Manager is responsible for providing support to guests for an array of services under the following categories: medical, emergency, vital records, transportation, housing, immigration, job search and training, mental health, substance use, financial, benefits, guardianship, family consultation, skilled nursing and assisted living placements to help meet daily needs, optimize stability, and enhance upon their functional abilities. In addition, the Lead Case Manager collaborates with leadership in Emergency Shelter and in Housing departments, developing and maintaining positive relationships with partner agencies, stakeholders that contribute to the overall success of the Behavioral Health Department. The Lead Case Manager will need to be a team player, with great organizational, and time management skills, and a communicator/collaborator who can work well with other teams/departments. The Lead Case Manager works directly with homeless guests with the goal of securing housing, and related benefits and services needed to retain housing and empower clients towards greater self-sufficiency. The Lead Case Manager actively manages caseload to facilitate effective engagement with guests utilizing evidence-based practices of Motivational Interviewing, Trauma-Informed Care and Harm Reduction. The Lead Case Manager assesses guests’ vulnerability, chronicity, substance abuse issues, mental health symptoms, legal issues, health care, employment and income, independent living skills, and community engagement to guide frequency and type of case management intervention. The Lead Case Manager maintains accurate written records and documentation in accordance with program standards including, but not limited to ISPs, guest charts, incident reports, detailed case notes and referrals and third-party billing, when applicable. The Lead Case Manager maintains HMIS records in a timely and accurate fashion and contribute to reporting when needed.
Requirements EDUCATION/TRAINING
Required: High School Diploma or GED
PREFERRED
Bilingual, with an emphasis in English, Spanish, and Haitian Creole (pay differential offered for candidates with fluency in certain essential languages)
Bachelor’s Degree in Psychology, Social Work, Sociology, or a related field
KNOWLEDGE/EXPERIENCE REQUIRED
Minimum of two (2) years of experience in human service field work
Access to a personal vehicle
Strong planning and organizational skills, and ability to work well with managers, peers, subordinates and internal and external partners
Understanding and previous application of Motivational Interviewing and Trauma-Informed Care
Knowledge of effective crisis intervention techniques and ability to respond appropriately in crisis situations
Excellent customer service skills; highly developed and effective interpersonal and communication skills
Experience maintaining accurate and up-to-date records in both written files and computer database
Familiarity with management information systems / database programs and Electronic Health Records
Versed/working knowledge of multiple systems – forensic, veterans, mental health, substance use, legal, medical etc.
Strong commitment to the right of each person with mental health/substance use and medical complex challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing
Experience utilizing harm reduction techniques
Ability to work independently and as part of a team with strong problem-solving skillset
Solid understanding of and strong commitment to the Housing First
PREFERRED
Knowledge of housing resources in Boston
Experience working with people diagnosed with mental illness, substance abuse issues and/or trauma histories
Experience working with chronically homeless individuals in Housing First programs
Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
Demonstrated understanding of complex clinical concepts
Solid understanding of and strong commitment to the Harm Reduction
Knowledge of government benefits systems, and Boston area service providers
Experience with HMIS
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Non-profit Organizations
#J-18808-Ljbffr