Dental Office Assistant Job at Heartland Dental in Simpsonville

Overview

Gilder Creek Dental Care is seeking a Business Assistant with customer service experience to join our team. The role supports the front office and helps deliver exceptional patient care by aligning with Heartland Dental practices to improve office operations.

Responsibilities

• Greet and welcome patients to create a positive first impression
• Manage front office duties: answer phones, check office mail and email, communicate with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers
• File patient insurance claims and follow up on outstanding claims, verify benefits and explain coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems

Qualifications

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI required for job-related functions; regular HIPAA training and data safeguards required

Preferred Experience

• 1+ years in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform duties with or without reasonable accommodation
• Prolonged sitting and computer work
• Must be able to lift up to 15 pounds
• Occasional in-person or virtual training sessions
• TB test required for new hires in dental office positions (not applicable in FL & TN)

Benefits

• Competitive benefits including health insurance, retirement plans, six paid holidays, and PTO
• Front-loaded education and training to develop potential
• Opportunity to join a stable company with growth potential
• Access to on-demand Daily Pay

About Heartland Dental

Heartland Dental is the nation\'s largest dental support organization, supporting over 3,000 doctors across 39 states and DC in more than 1,800 offices. Supported doctors maintain clinical autonomy while benefiting from non-clinical administrative support. Heartland Dental is committed to diversity and equal opportunity in employment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.