Dental Office Assistant Job at Heartland Dental in Charlotte

Overview

Dental Office Assistant role at Heartland Dental. Join our team to support front office operations and patient care.

Responsibilities

• Greet and welcome patients as they enter the office to create a positive first impression
• Manage front office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training to help you develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience and stable career growth
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI for job-related functions with required HIPAA training; ability to protect PHI and maintain data safeguards

Preferred Experience

• 1+ year of experience in a dental or medical setting
• 1+ year of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation; reasonable accommodations may be made for disabilities
• Prolonged sitting at a desk and computer use
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual and/or in-person training sessions periodically
• TB test is required for all new hires in dental office positions (not applicable in FL & TN); test arranged during pre-employment process

About Heartland Dental

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support to more than 3,000 doctors across 39 states and the District of Columbia in over 1,800 dental offices. Supported doctors lead their practices with clinical autonomy. Heartland Dental is committed to equal opportunity in employment and to fostering a diverse and inclusive workplace.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Administrative

Industries

• Wellness and Fitness Services
• Hospitals and Health Care

Referrals can increase your chances of interviewing at Heartland Dental.