Heartland Dental is hiring: Dental Office Assistant in Ocala

Overview

Dental Receptionist - Business Assistant role at Heartland Dental. Prior medical or dental insurance experience is a plus. Heartland Dental supports the business and clinical needs of its dental offices with a focus on team cohesion and patient-first care.

What you’ll gain and the role culture:

Heartland Dental was recognized by Newsweek for America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. You’ll work in an environment that encourages learning and collaboration, with a focus on delivering the best patient care to communities served.

Responsibilities

• Greet and welcome patients as they enter the office to create a positive first impression
• Manage front office duties including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

Qualifications

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for job duties; regular HIPAA training and data safeguards

Preferred Experience

• 1+ year of experience in a dental or medical setting
• 1+ year of experience with insurance billing and accounts receivable
• Experience with Dentrix or other dental software

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation
• Prolonged sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds occasionally
• Availability to attend virtual or in-person training sessions
• A tuberculosis (TB) test is required for all new dental office hires (not applicable in FL & TN); arranged during pre-employment

About Heartland Dental

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support to over 3,000 doctors in 39 states and DC across more than 1,800 offices. Supported doctors retain clinical autonomy while benefiting from centralized services and shared best practices.

EEO statement: Heartland Dental is committed to equal opportunity in employment and does not discriminate based on any protected status.