IT Support Specialist II Job at University of Arkansas in Fayetteville

Overview

IT Operations – Information Technology Support Specialist for the Division of Student Affairs. The IT Support Specialist provides frontline technical support for hardware and software, troubleshoots issues, and maintains systems. Requires strong customer service, technical proficiency, and the ability to work in a team-oriented university environment.

Responsibilities

• Provide frontline technical support for Division of Student Affairs hardware and software.
• Troubleshoot, maintain, and support IT equipment and applications; create and maintain technical documentation.
• Demonstrate reliable, regular attendance and foster collegial working relationships.
• Work within state and federal laws and institutional policies.

Minimum Qualifications

• Associate’s degree in information technology, computer science, or related field from an accredited institution of higher education
• OR at least two years of relevant experience providing technical support in a customer-facing role

Preferred Qualifications

• Experience supporting Windows, macOS, and iOS/iPadOS environments
• Experience with configuration management and software deployment
• Experience with Microsoft Intune and Active Directory
• Asset management experience (hardware lifecycle, inventory audits, decommissioning)
• Experience supporting conference room setups
• Experience with ITIL service management and enterprise ticketing systems (TeamDynamix, ServiceNow, etc.)
• CompTIA A+ or similar certification
• Valid driver’s license

Knowledge, Skills, & Abilities

• Strong troubleshooting and problem-solving skills to resolve user issues quickly and professionally
• Excellent interpersonal and communication skills; ability to explain technical information to non-technical users
• Ability to prioritize tasks and work independently and collaboratively
• Ability to create and maintain documentation regarding systems and procedures
• Ability to learn new technologies and methodologies
• Ability to work in a welcoming student-centered environment

Additional Information

• Salary Information: $43,923 ( Commensurate with education and experience )
• Required Documents To Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
• Optional Documents: Proof of Veteran Status

Pre-employment & Equal Opportunity

The University of Arkansas is committed to providing a safe campus community and conducts background checks for applicants being considered for employment. Equal opportunity statement applies to all applicants; inquiries about Title IX may be directed to the Title IX Coordinator or the U.S. Department of Education Office for Civil Rights. Applicants must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Logistics

• Department: IT Operations
• Department Website: (view via official University site)
• Job Type: Regular, Full-time
• Work Shift: Day Shift (United States of America)
• Work Location: Bentonville, AR

Application Status

Closing Date: 10/11/2025. All postings close at 12:01 a.m. CT on the specified closing date. If you exit the browser or close the application, progress is saved as a draft under My Draft Applications on your Candidate Home page. Applicants should apply via the University of Arkansas System Career Site.