Technology Concierge (IT Support) Job at Kisco Senior Living in Walnut Creek

Overview

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The Technology Concierge @ Byron Park & The Kensington is responsible for the daily on-site community support of technology needs to enhance the resident experience. This role provides administrative assistance, technical support and training primarily for residents on-site for their computing and technology needs. The associate will troubleshoot problem areas (via in-person, remote tools, telephone, or chat) for residents in a timely and accurate fashion and provide end-user assistance where required. This is a full-time position, supporting both Walnut Creek communities (Byron Park & The Kensington). Monday–Friday, 9am–5pm with flexibility. Salary: $24-28/hr. Hiring bonus: $500.

What will I do every day?

Responsibilities

• Serve as first point of IT contact for residents.
• Monitor residents’ technology needs and requests and respond in a timely manner.
• Manage the intake process for technology requests from residents, including tracking, completion of requests and reporting to measure effectiveness and timeliness of response.
• Coordinate programs related to the interests and needs of the current residents and the surrounding community at-large.
• Teach and instruct classes with patience at the appropriate level.
• Communicate with Service Desk for knowledge sharing and training.
• Develop and maintain effective relationships and two-way communication with residents and families.
• Look for opportunities to exceed resident expectations and enhance resident satisfaction related to IT needs.
• Support open and honest communication with and between all residents and associates.
• Model high standards of personal appearance and grooming, including wearing a name tag when working.
• Look for ways to reduce costs and create efficiency on a daily basis.
• Ensure regulatory compliance and report any issues or concerns immediately.
• Comply with Kisco standards and regulations to encourage safe and efficient property operations.
• Assist with daily IT needs when required and troubleshoot associate IT needs on occasion.
• Perform other duties as assigned by the Supervisor.

Education/Experience/Training

Qualifications

• Outstanding customer service experience.
• Experience as a Desktop Support Analyst/Specialist.
• Experience troubleshooting for various technical applications.
• Solid understanding of hardware and software issues within a managed device environment.
• Active interest in learning new skills and certifications.
• Basic competency in Microsoft Office applications, internet-based and custom applications.
• Ability to work a flexible schedule, including evenings, nights, weekends and holidays as needed.

Knowledge/Skills/Abilities

• Action Oriented
• Caring
• Customer Focus
• Functional/Technical Skills
• Informing
• Integrity and Trust
• Managing and Measuring Work
• Motivating Others
• Organizing
• Problem Solving
• Independent and team-oriented collaboration
• Ability to adapt to shifting priorities with analytical/problem-solving capability
• Clear and effective written and verbal communication
• Approachable in dealings with residents, associates and vendors

What’s in it for me? (Great Question!)

Benefits

• Competitive hourly rate
• Healthcare benefits including Vision & Dental
• Matching 401k
• Paid Time Off
• Rewards and bonus opportunities
• Continuous training and growth opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.

All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job-specific physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements.

• Kisco Senior Living is an Equal Opportunity Employer

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care

Reference: This listing may include additional job board content unrelated to the role. Please review the official posting for the most accurate information.