IT Support Engineer (MSP) Job at Bowman Williams in Des Plaines

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

Location: Des Plaines, IL

We’re a long-standing Managed Service Provider supporting small to mid-sized businesses in the Chicago area, and we’re looking for a Support Engineer to join our team. This is a client-facing role where you’ll be on-site providing top-tier technical support across desktops, networks, and servers.

What You’ll Do

• Provide on-site support for desktops (Windows & Mac), servers, and networking.
• Administer and troubleshoot Office 365, Microsoft Exchange, and Active Directory.
• Support firewalls, switches, Hyper-V, VMware, and Azure environments.
• Use tools like ConnectWise and Kaseya for monitoring and management.
• Deliver exceptional customer service while solving technical challenges.

What You Bring

• MSP experience strongly preferred.
• Hands-on knowledge of Windows/Mac support, networking, and virtualization.
• Experience with firewalls, switching, and security best practices.
• Strong troubleshooting skills and a client-first mindset.

What We Offer

• Fully company-paid health, dental, and vision insurance
• Company-paid life, short- & long-term disability insurance
• 401k with up to 4% company match
• Paid vacation + sick leave
• Career growth in a supportive, team-focused environment