DKKD Staffing
IT Desktop Specialist – Contract to Hire – San Diego, Ca 92131 – 100% onsite
DKKD Staffing, San Diego, California, United States, 92189
Overview
Job Title:
IT Desktop Specialist Job Location:
US – San Diego, CA 92131 Hourly range for contract:
$37/hr to $62/hr DOE;
Salary range at conversion to FTE:
$77-$128 Depending on Experience Work model:
100% onsite with remote support to smaller sites (no travel involved) Hours:
Standard M-F (no weekend rotations) Citizenship:
MUST BE US Citizen or proof of Legal/ Permanent Resident Green Card Users to support:
250
Summary of responsibilities:
Provide local client IT support when tier-1 support cannot fill a request or resolve an issue remotely. Install hardware, perform hardware refreshes, and manage break-fix of hardware. Perform system administration at the site level as needed.
Responsibilities
Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved.
Record and track interactions with end-users and related activities in the service desk tool.
Create Knowledge Base articles as repetitive issues arise.
Provide site IT support encompassing:
PC configuration and troubleshooting – OS, hardware, and software.
PC maintenance and preventative maintenance.
Printer installation, networking, configuration and troubleshooting.
New user setup on Active Directory network.
Support for client applications.
Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support.
Support for peripherals (monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.).
Maintain department loaner equipment and administer checkout process.
Review and record daily event & backup logs.
Call software and hardware vendors to request service regarding defective products.
Support equipment used in conference rooms and auditorium.
Occasional system administration at assigned site(s): server administration and troubleshooting; monitor and back-up or directly administer selected servers or other network infrastructure as required; VMware administration and troubleshooting; NetApp administration and troubleshooting.
Upgrade and update PC and Server software packages; install hardware and perform hardware refreshes for all sites being supported.
Maintain organization of the server room; network administration and troubleshooting; LAN maintenance and networking – wiring, backup; network cabling where applicable.
Manage permissions groups, OUs, and group policies in Active Directory.
Support compliance initiatives and audits; phone and voicemail system maintenance.
Provide IT support for all local systems/applications; perform project work as directed.
Qualifications Education and/or Experience
High School diploma or equivalent required and 5 – 10 years of experience in an Information Technology service & support role; or equivalent combination of education and experience.
Associate’s degree (A.S.) from a two-year college or technical school in a related field or Information Technology certifications preferred.
Computer Skills
Detailed knowledge and intermediate understanding of Windows 11; Active Directory; Microsoft Office 2024, 365 (including Outlook, Teams, etc.).
Virtualization tools such as VMware; current hardware; ability to learn and adapt to new technologies.
Application and Screening Questions
Legal name and preferred name or nickname; best contact info (cell & email); LinkedIn profile.
Why looking for a new job; availability for interviews and start date; where you live (city, state, zip).
Willingness to be 100% onsite five days a week and on-call rotation as required; willingness to relocate if required.
Availability to travel if needed and active passport (if needed); authorized to work in US (US Citizen, Green Card, or other).
Hourly & salary expectations; size of staff managed and their titles; budgetary responsibility; relevant education/certs/degrees (indicate active certs).
Referral source for this job.
Job Screening Questions (Q&A)
What is the minimum and maximum number of users you have supported as the all-around IT person?
Can you pass a security clearance if needed?
Do you have at least 5 – 10 years of experience in an Information Technology service & support role?
Are you equally strong in hardware and software installs and support?
What work have you done with Windows 11?
What experience do you have with Active Directory?
Do you have current experience with Microsoft Office 2024, 365 (including Outlook, Teams, etc.)? Any success stories to share?
What experience do you have with virtualization tools such as VMware and how recent?
What experience do you have with network administration and troubleshooting; LAN maintenance and networking – wiring, backup?
Printer installation, networking, configuration and troubleshooting? What types of printers?
Experience calling and working with vendors? Which vendors?
Server administration and troubleshooting; what types of servers and how many?
Current experience with NetApp administration and troubleshooting?
What phone and voicemail systems maintenance have you performed?
What systems/equipment have you supported that are used in conference rooms and auditoriums?
What ticketing systems have you used?
What are some future technologies you are researching?
What is your 5-year goal? Are you pursuing certifications and/or degrees?
Note:
This description reflects information from the original job posting and retains its content without translation or added facts.
#J-18808-Ljbffr
Job Title:
IT Desktop Specialist Job Location:
US – San Diego, CA 92131 Hourly range for contract:
$37/hr to $62/hr DOE;
Salary range at conversion to FTE:
$77-$128 Depending on Experience Work model:
100% onsite with remote support to smaller sites (no travel involved) Hours:
Standard M-F (no weekend rotations) Citizenship:
MUST BE US Citizen or proof of Legal/ Permanent Resident Green Card Users to support:
250
Summary of responsibilities:
Provide local client IT support when tier-1 support cannot fill a request or resolve an issue remotely. Install hardware, perform hardware refreshes, and manage break-fix of hardware. Perform system administration at the site level as needed.
Responsibilities
Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved.
Record and track interactions with end-users and related activities in the service desk tool.
Create Knowledge Base articles as repetitive issues arise.
Provide site IT support encompassing:
PC configuration and troubleshooting – OS, hardware, and software.
PC maintenance and preventative maintenance.
Printer installation, networking, configuration and troubleshooting.
New user setup on Active Directory network.
Support for client applications.
Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support.
Support for peripherals (monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.).
Maintain department loaner equipment and administer checkout process.
Review and record daily event & backup logs.
Call software and hardware vendors to request service regarding defective products.
Support equipment used in conference rooms and auditorium.
Occasional system administration at assigned site(s): server administration and troubleshooting; monitor and back-up or directly administer selected servers or other network infrastructure as required; VMware administration and troubleshooting; NetApp administration and troubleshooting.
Upgrade and update PC and Server software packages; install hardware and perform hardware refreshes for all sites being supported.
Maintain organization of the server room; network administration and troubleshooting; LAN maintenance and networking – wiring, backup; network cabling where applicable.
Manage permissions groups, OUs, and group policies in Active Directory.
Support compliance initiatives and audits; phone and voicemail system maintenance.
Provide IT support for all local systems/applications; perform project work as directed.
Qualifications Education and/or Experience
High School diploma or equivalent required and 5 – 10 years of experience in an Information Technology service & support role; or equivalent combination of education and experience.
Associate’s degree (A.S.) from a two-year college or technical school in a related field or Information Technology certifications preferred.
Computer Skills
Detailed knowledge and intermediate understanding of Windows 11; Active Directory; Microsoft Office 2024, 365 (including Outlook, Teams, etc.).
Virtualization tools such as VMware; current hardware; ability to learn and adapt to new technologies.
Application and Screening Questions
Legal name and preferred name or nickname; best contact info (cell & email); LinkedIn profile.
Why looking for a new job; availability for interviews and start date; where you live (city, state, zip).
Willingness to be 100% onsite five days a week and on-call rotation as required; willingness to relocate if required.
Availability to travel if needed and active passport (if needed); authorized to work in US (US Citizen, Green Card, or other).
Hourly & salary expectations; size of staff managed and their titles; budgetary responsibility; relevant education/certs/degrees (indicate active certs).
Referral source for this job.
Job Screening Questions (Q&A)
What is the minimum and maximum number of users you have supported as the all-around IT person?
Can you pass a security clearance if needed?
Do you have at least 5 – 10 years of experience in an Information Technology service & support role?
Are you equally strong in hardware and software installs and support?
What work have you done with Windows 11?
What experience do you have with Active Directory?
Do you have current experience with Microsoft Office 2024, 365 (including Outlook, Teams, etc.)? Any success stories to share?
What experience do you have with virtualization tools such as VMware and how recent?
What experience do you have with network administration and troubleshooting; LAN maintenance and networking – wiring, backup?
Printer installation, networking, configuration and troubleshooting? What types of printers?
Experience calling and working with vendors? Which vendors?
Server administration and troubleshooting; what types of servers and how many?
Current experience with NetApp administration and troubleshooting?
What phone and voicemail systems maintenance have you performed?
What systems/equipment have you supported that are used in conference rooms and auditoriums?
What ticketing systems have you used?
What are some future technologies you are researching?
What is your 5-year goal? Are you pursuing certifications and/or degrees?
Note:
This description reflects information from the original job posting and retains its content without translation or added facts.
#J-18808-Ljbffr