Coretelligent
Overview
Job title: Client Support Engineer I (onsite) at Coretelligent. Location: Boston, MA area (onsite travel to local client locations in the Boston area such as Cambridge, Back Bay, Seaport, etc.). This is an onsite role requiring travel to client sites and participation in an on-call rotation. Responsibilities
Provide onsite client support to resolve technical issues and maintain a high standard of white-glove service. Communicate with clients on-site to troubleshoot and resolve issues, including desktop and connectivity problems. Troubleshoot Windows desktop, Microsoft Office, and mobile device issues; assist with backup solutions, mail flow, and Exchange DAG. Configure and troubleshoot Exchange, AD, spam filters, and related platforms; manage user accounts (creation, removal, changes, password resets, bulk operations). Deploy new hardware using imaging technology; perform server and infrastructure maintenance as needed. Provide support for corporate networking, including switches, DHCP, DNS, AD replication, VPN, and related services. Participate in after-hours on-site support as required. Qualifications
1+ year of related work experience. Proficient in Azure environments and Office 365 administration. Strong multi-tasking abilities in a fast-paced environment; ability to follow defined processes. Excellent written and verbal communication skills; customer-focused with a commitment to white-glove service. Salary
Salary Range: $65,000 - $75,000 (depending on experience). What You’ll Love About Coretelligent
Competitive salary, comprehensive benefits, generous paid time off, work-life balance, and opportunities for internal advancement. Benefits and Perks
Benefits include Health, Dental, Vision, Flexible Spending Account, 401k, HSA/HRA, life and disability insurance, paid parental leave, holiday pay, and flexible vacation and sick days. Perks include holiday pay, birthday off, rewards programs, and wellness initiatives. Equal Opportunity and Accessibility
Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. We strive to create an inclusive work environment where everyone can thrive. We provide reasonable accommodations to enable individuals with disabilities to perform their job duties, in line with the ADA. Applicants needing accommodations for the application process are encouraged to reach out for arrangements. Voluntary Self-Identification
For government reporting purposes, completion of the self-identification form is voluntary. Information provided is confidential and will not be used in hiring decisions. See the form details for disability status and VEVRAA-related categories.
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Job title: Client Support Engineer I (onsite) at Coretelligent. Location: Boston, MA area (onsite travel to local client locations in the Boston area such as Cambridge, Back Bay, Seaport, etc.). This is an onsite role requiring travel to client sites and participation in an on-call rotation. Responsibilities
Provide onsite client support to resolve technical issues and maintain a high standard of white-glove service. Communicate with clients on-site to troubleshoot and resolve issues, including desktop and connectivity problems. Troubleshoot Windows desktop, Microsoft Office, and mobile device issues; assist with backup solutions, mail flow, and Exchange DAG. Configure and troubleshoot Exchange, AD, spam filters, and related platforms; manage user accounts (creation, removal, changes, password resets, bulk operations). Deploy new hardware using imaging technology; perform server and infrastructure maintenance as needed. Provide support for corporate networking, including switches, DHCP, DNS, AD replication, VPN, and related services. Participate in after-hours on-site support as required. Qualifications
1+ year of related work experience. Proficient in Azure environments and Office 365 administration. Strong multi-tasking abilities in a fast-paced environment; ability to follow defined processes. Excellent written and verbal communication skills; customer-focused with a commitment to white-glove service. Salary
Salary Range: $65,000 - $75,000 (depending on experience). What You’ll Love About Coretelligent
Competitive salary, comprehensive benefits, generous paid time off, work-life balance, and opportunities for internal advancement. Benefits and Perks
Benefits include Health, Dental, Vision, Flexible Spending Account, 401k, HSA/HRA, life and disability insurance, paid parental leave, holiday pay, and flexible vacation and sick days. Perks include holiday pay, birthday off, rewards programs, and wellness initiatives. Equal Opportunity and Accessibility
Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. We strive to create an inclusive work environment where everyone can thrive. We provide reasonable accommodations to enable individuals with disabilities to perform their job duties, in line with the ADA. Applicants needing accommodations for the application process are encouraged to reach out for arrangements. Voluntary Self-Identification
For government reporting purposes, completion of the self-identification form is voluntary. Information provided is confidential and will not be used in hiring decisions. See the form details for disability status and VEVRAA-related categories.
#J-18808-Ljbffr